Review Time
Thousands of dollars and nearly a full month has gone by since ordering rims and tires (along with hardware and sensors) and booking installation through Blackcircles and I still haven't received let alone installed them. Two cancelled appointments so far due to their shipping errors; First they shipped 3 tires instead of 4 to the shop, multiple days later they finally received the 4th tire, however still no TPMS sensors. Then the sensors were sent back across the country due to a shipping error. Weeks have gone by and the second set of sensors they sent have again failed to be delievered due to shipping errors according to shipping company tracking.Easily the worst experience I've had buying rims and tires over the years.
I was happy with the tires I purchased, however, I found the same tires for less on another website and Blackcircle would not honour their price match guarantee even though I provided the necessary information. This is not the way a customer should be treated and as far as I'm concerned, they are advertising false information on their website in regards to their price match guarantee. I was extremely happy with the installer who installed the tires on my wheels. Since I can't reply to your response, I will add it here. I provided your people with screen shots of the tires from the website of the company offering them at a lower price, which was very explainator, what else is needed? Proof right from their webpage showing the cost they sell the tires for. I was told this was not sufficient. The person I was talking to could have gone on the website I mentioned to her to see for herself the screen shots I provided her were real. I did email her back asking why the info I provided was not acceptable and she did not respond back to me. Not great customer service.
Purchased brand new tires but received used tires. I was told by customer rep they only sell new tires but received used tires. their suppliers are multiple shops and dont know what theyre physically selling. return process took over a month. even after they had purolator with tracking picked up the used tires they had to "wait for their supplier to credit them" what a nightmare, i would avoid this company, better off dealing with a locale store or a national tire chain where you can see the tires.
The ease and simplicity of ordering, my local tire shops are like me retiring and closing, I’ve always had a manual tire machine and bubble balancer , so I ordered up a set of Ironman 2 AS tires they arrived 5 days later, and I’m just installing them now , one tire a day, just to keep busy. Thanks for your business to keep me from spending money on dismounting, mounting and balancing and disposing of my old tires, local landfill accepts those for free to recycle. ♻️ Yellow dot by the valve stem for less balance weight! Cheers
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Blackcircles.ca is a Canadian company whose head office is in Montreal.
Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options:
Purchase tires with home delivery in 3-5 days in most cases
Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!See more
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