Review Time
Horrible customer service. Sent my tires to a different address. They suggested I go drive and pick them up myself from that address. They blamed Fedex for the issue, but the tires were not labelled with my name or address - so they're fault. Never called me back, kept having to call them to follow up.
Dear Black Circles Canada... I am writing to express my frustration and disappointment regarding my recent tire order placed on November 10th 2025, as well as the unacceptable customer service I have received throughout this process.Your website clearly advertises 1–5 day delivery, yet it has now been 8 days since my purchase, and I have still not received my full order. As of today, I have received only one tire out of the four I purchased. This incomplete delivery has forced me to cancel my mechanic appointment, causing significant inconvenience.What has made this situation worse is the complete lack of communication and support. I have requested a tracking number four separate times, yet I have still not received one. When I contacted customer support, Genevieve, who identified herself as the Customer Support Supervisor, assured me that a tracking number had been emailed to me. This was simply not true — no tracking information has ever been sent to my email.Additionally, when I asked to speak to her supervisor, she informed me that she “didn’t think it was necessary,” despite this being a repeated issue and following several rude and dismissive responses from her. I previously had to hang up during another call last week due to the same unprofessional behavior.I have now made two separate orders with Blackcircles on November 10th — one for my mother’s car and one for my truck — and the service I’ve received on this order leaves me extremely dissatisfied and questioning your company’s commitment to customer care.At this point, all I am asking for is the following:An immediate and accurate tracking number for my remaining tires.A clear explanation for the delay.An apology for the inconvenience, the canceled appointment, and the unprofessional treatment I have received.Assurance that the remaining tires will be delivered promptly.After 30 minutes from speaking to the Customer Service Supervisor, I received an email with the tracking number and delivery date that was provided by her boss Geneviève Liboiron. Why I couldn't have received this information after asking 4 times is beyond me. Nobody wanted to take any responsibility for the other Genevieve's actions saying she acted professionally, however mentioned that she was a bit impatient at the end of our call. This is again after I had to hang up on her just last week. I wasn't dealing with her rudeness or overbearing attitude.I don't think this company understands that they are responsible to first apologize to their customers for any inconvenience's and try be as helpful as possible when dealing with all customers. I should also mention I did not recieve my receipt and had to call them back because they had added my email incorrectly with no domain name. I would like to mention that the agent Nathan who helped me with my order was extremely knowledgeable and helpful. Maybe he should become the CRS. I will not be giving Black Circles my business any longer. Shame on their executive team.
I bought 4 new winter tires from Blackcircles and selected the nearest location where I could have them installed.The price charged by that location (going through Blackcircles) was MORE than if I were a walk-in customer off the street. Does the local garage have to pay Blackcircles a commission, which they then recoup through higher fees to the customer? Why does Blackcircles apparently not care that local garages are charging excessive amounts to their customers?I will never use Blackcircles again.
THESE GUYS ARE LIARS!! And this company is deceptive in how they sell tires and rims. They give you the impression that they will put tires on the rims when you’re shopping but they’ll ship them separately and you’ll have to get the tires put on the rims. They deceive customers like this and they know it when you call them about it. They are the scum of the earth.
Shopping for tires online is so simple on their website. The option to have the tires shipped to a local garage and installed for a reasonable price. No need to load them into the car and bring to the garage. I highly recommend this company.
It's unfortunate because I do like the wheels I got, however the sensors I purchased along (from the the page of the wheel itself) did not fit properly. The dealership's technicians tried to make them fit but couldn't. On top of that, the sensors didn't sync properly with my 2024 Cadillac. While trying to make one fit, they broke it. I tried to return them, but they said they couldn't because it was broken. I said no problem I can understand that, and asked to return the other three (they are sold individually) but they said they came in a package (which they didn't) so refused the return. I'm out $250 because of that. Really bad first experience.
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Blackcircles.ca is a Canadian company whose head office is in Montreal.
Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options:
Purchase tires with home delivery in 3-5 days in most cases
Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!See more
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