Review Time
AVOID, SCAM, issued an email saying I would not be charged until confirmation, I thought this was weird so I looked them up and saw they were a scam, when I called to acknowledge I do not confirm they said there is no refund and wouldn't even issue a ticket! Avoid at all costs total scammers there website should be flagged and removed. Would give no stars if possible
Cheap flight-SCAM!!Booked a flight to Bangkok, the total cost which I paid in full via the payment link sent directly to me was £419.14. This was booked with the agent, Michael. The following day, I received a phone call from Michael suggesting he had sent another payment link for £556 which needed to be paid by 16:00hrs to secure my flight. When questioned Michael implied the first payment was a deposit, however, this was not mentioned on booking, or when taking payment. Total cost £975.14, this was not mentioned. Very dishonest company. Lyndon Jones- vulnerable 81 year old.
I booked four tickets to Kuala Lumpur through Booknfly and was completely misled. The advertised price was £2,128 in total, which I paid in full via their payment link. Only after payment did the agent suddenly demand an additional £3,500 for “tax and fees,” threatening that my original payment would become non-refundable if I refused.I never received the tickets I paid for — only an email itinerary with no valid booking. When I declined to pay more, they bombarded me with repeated calls, voicemails, and emails pressuring me to hand over more money.This is a classic bait-and-switch scam. After researching, I found many other victims describing the exact same experience with this company. Avoid at all costs — they take your money, then try to extort more while withholding the product you paid for.
Do not even deserve 1 star!!!We had a highly unsatisfactory experience with this travel agency.When searching their website, the total cost for flights from Manchester to Perth for three passengers was displayed as £2,802. After expressing interest, we were contacted by an agent named Victor, who confirmed the flights, baggage allowance, and advised that the final price would be £2,790. On that basis, we proceeded with the payment in good faith.However, we were subsequently informed by email that in order to receive the tickets, an additional payment of £3,500 would be required by 5pm the following day. This practice is wholly unacceptable and gives the impression of serious misrepresentation.For improvement, the agency should ensure complete transparency in pricing before taking payment and avoid placing customers under pressure with unexpected additional charges. Honest and accurate communication is essential to maintain customer trust.Regrettably, based on this experience, I cannot recommend this company.
I had the most **disgusting** experience with this company. I found a flight to Miami for £330 on their website and booked it. I got an email confirming my reservation, so I called them to double-check that £330 was the final price. The guy I spoke to, Michael, said yes, and I agreed to pay based on that.Then, out of nowhere, I get another email saying I need to pay an extra £450 to complete the booking. This is beyond frustrating, especially since Michael confirmed the price at £330.I asked for a Data Subject Access request to figure out what went wrong, and they flat-out refused. They then offered to cancel the booking for £120, which I agreed to just so I wouldn’t lose all my money.I’m still waiting for confirmation on the cancellation, and I’ve had to raise it with my bank. Honestly, avoid this company at all costs—they’re dishonest and completely unprofessional.
⚠️ Scam Company – Stay Away!I booked flights with Booknfly after being told over the phone that the payment of £1,900 was the full price for my tickets. After I paid, they contacted me again demanding an additional £3,500, claiming I had only paid the “base fare.” This was never explained at the time of booking.They have now sent me an email saying if I don’t pay the extra money by a deadline, my £1,900 deposit will be non-refundable. This is exactly the same scam that many other reviewers have reported.No genuine travel company operates like this — airlines and reputable agents do not demand hidden fees after you’ve already paid the agreed amount. This is a deliberate fraudulent practice to take people’s money.I have reported this to my bank and to Action Fraud. Please do not trust this company they are running a scam and preying on customers.
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Booknfly, is a leading travel company operating under the brand Flycation LTD we are ATOL-protected and registered travel company, We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
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