Review Time
I gave 5 star to them a year ago - I had to find a jumpsuit for my competition in the last minute so I contacted them via insta and got really quick replies - so I travelled to Stockholm from Oslo to get the jumpsuit I needed. The ladies jn the store were super kind and I fell in love with many jumpsuits.The jumpsuit I bought was not a super great quality just like the others but I also think many clothes looked good enough. I used the jumpsuit for an aerial hoop competition containing rolls both on the hoop itself and on the floor. During the practice and the competition I hadn't actually loose many of the beads etc. From the jumpsuit even though it got lots of impact. All in all I was quite satisfied and I promised to myself to buy more from them as I had quite a good experience.However, a couple of months ago I contacted them on insta - in the beginning they were super helpful as always - then when I asked why I still need to pay shipping cost when I actually wanna get the order from their store, suddenly they disappeared... I have sent them many followup mails as I wanted to use the 20% off - which of course, i couldn't by the end as I didn't want to order before getting an answer from them...They always post stories etc, but never even opened my messages anymore...So from 5 star my experience with this company went down to 1 within a year.....
I recently had an incredibly frustrating experience with Born in Stockholm that I feel compelled to share, hoping to warn others (especially customers, like me, who are based outside the EU) about the appalling service I received. This was my first concert experience, and I spent a lot of time researching to find a high-quality and unique concert outfit. It was also quite expensive, which made the outcome even more disappointing.Order Delays and MiscommunicationI placed an order with Born in Stockholm about a month before my event, anticipating delivery within the 7-14 days as promised. However, my order arrived a shocking 5 weeks and 2 days later! This egregious delay meant that the item I ordered arrived after the event I'd bought it for and was rendered useless by the time it finally arrived. As someone who doesn't frequently attend concerts, raves or festivals, I have no occasion to wear this.Lack of TransparencyDespite multiple attempts to cancel the order due to their failure to meet the delivery timeframe, I was met with resistance and excuses. Born in Stockholm claimed that my order was a "back order," which was allegedly indicated on their website and in the shopping terms. However, I found no such indication on my receipt or during the checkout process.Inadequate Customer Service and Refusal to Cancel OrderThroughout this ordeal, I had to reach out to customer service repeatedly. Initially, I was offered the option to switch to a different color, but there was no concrete solution to ensure timely delivery. When it became clear that the outfit wouldn't arrive in time, I requested a refund. Unfortunately, their response was dismissive and unhelpful, insisting on store credit or an exchange instead of a refund, even though the fault was entirely theirs.Even after explaining that the item would no longer serve its purpose, Born in Stockholm refused to cancel the order, stating that they do not cancel orders once processed. This rigid policy is highly inconvenient and unfair to customers, especially when the company fails to deliver on their promises.Thankfully, my credit card credit the amount to my account so I am okay in the end, but I wanted to warn others to stay away from this company.TL;DRAvoid Born in Stockholm at all costs. They failed to meet their delivery promises, offered poor communication, and provided unhelpful customer service. Save yourself the hassle, stress, and disappointment – look elsewhere for your rave/concert/festival needs.
The bodysuit I ordered arrived with a very obvious stain on the crotch area - disgusting. After implying it was my fault ("It looks like this must have happened after you opened the package") they eventually agreed to refund me, which took three weeks. However, they did not refund the delivery or return costs, which were £28, in spite of asking them to and providing receipts. Also in the UK, you pay VAT and customs duty of £57, so wow... I'm out of pocket by £85 for someone else's crotch stain. To top it all off? The quality is so poor for the price! Very thin material, poor stitching. Absolutely shocking.
Better luck buying the outfit from aliexpress. The outfits are not as advertised. They are not of high quality or hand made. I reached out to them via email and Instagram and only received responses on Instagram telling me to calm down and that it must’ve been a one off situation. That they’d review. Told me to ship it back but still hasn’t provided a label. They delete negative comments on social media but can’t delete this.
I hesitated at first because of the bad reviews, but am so glad to have ordered from Born in Stockholm. :) Of course it's not cheap, but the Rhinestone Bodysuit I ordered is just as great, shimmering, glittering and beautiful as I imagined. The light reflects off the studs and rhine stones and the fit is exactly as stated. The order was delivered to me in Germany within 10 days, which I think is really super fast. I also received a helpful and nice reply to my email within 3 days and Rebecka was able to change the size afterward ordering: so customer service 1A! Thanks Rebecka! :)Best store for all rave & festival girls, I will definitely order again sometime.
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