Review Time
Returned my earphones and have confirmation of delivery yet they are stating that they haven’t received and that I can’t have a refund - so I have no product and no money back so fundamentally they have taken my money - never ever purchase from here
I am the proud owner of Quietcomfort Ultra earbuds. As a product they are excellent with very good fidelity & noise cancelling. But they can get lost. Whilst on a Easyjet flight, I took one bud out to speak with the air hostess but then the bud disappeared. After landing the hostesses were very helpful in searching the plane for bud but it had vanished. I then wrote to Bose offering to purchase a replacement bud. I sent the case back with the remaining bud in it. This evening a complete new replacement set of buds and case in arrived in the post free of charge. This excellent and kind service by Bose deserves commendation. Frankly, if I am in the market for other similar audio products, I will purchase again from Bose. Thank you Bose!
Appalling environmental policy. Bose would rather landfill my over ear headphones and give me the opportunity to purchase a new pair at the discount price of £345 than let me buy a replacement cup (not integral to the working of the headphone, merely housing for the electronic components). Its defies logic in this day and age that companies are changing policies from ones which offer repairs and replacement parts to policies that knowingly and actively push for products to be discarded into landfill before necessary.
I ordered the Quiet Comfort headphones, refurbished. They were faulty, but still usable for work, which I needed them for. So I asked them to let me keep the faulty set until the new set arrived, as I couldn't be without headphones. They refused because "that's not their policy". So now I will be without headphones for 7-15 days, plus the time it takes for them to receive the old ones. They have no complaint form. I asked for them to escalate my case, and they told me to check back in 4 business days (they won't reach out to me lol).Bose, you make good products, but your anti-customer-centric service is a disgrace. If the headphones you send me this time are faulty as well, you'll lose a customer for good.
Absolutely a fantastic company, I had a small problem with my ear buds, without fuss my ear buds were changed for a new pair and I didn’t have to wait for weeks, I sent them back and within a few days I received my new pair I have many Bose products and they are all fantastic
I bought a Bose speaker from Amazon, which is perfect. Soundlink Flex, great sound. However I used the QR code inside the box to set it up, which took me to a site asking for bank details, which I rather stupidly provided as it said £0 payment and I though it was part of Bose. It was actually a scam subscription for a company called gocarehelp.com who tried to take £40.56 from my card, luckily spotted by my bank. Why would a reputable company like Bose have this link on their QR code? I don't know but it needs sorting out!
Was looking at The open earbuds for a present for my daughter. It was important to me that they had a tracking app. The Bose website said that buds could be tracked via the Bose Connect app.Bought them and had them in a box for a couple of months. She's opened them today and the Bose connect app isnt compatible for the open earbuds and you have to use the Bose music app which didn't seem to have a tracking function.Did live chat and Bose have confirmed no tracking app for these buds. There £300 a pair.....why?!! I wouldnt have bought them had a I known but they've been in a box for couple of months so can't return now.
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Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
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