Review Time
Bought an aviation headset for work. Proflight 2 and one of the head supports is broken but can not get any reply on repair request, email/web chat tell me to call and phone tells me aviation help center currently closed ( well over a year now) Shamefull greedy corporate company as they happily sell me a new one …..1099 gbp
Had earbuds for around 7 months, there was a problem connecting them at the start of the year and was offered a replacement, started working again so I left it. They stopped connecting again last week, I had lost one of the earbuds by this stage though. So I couldn't complain if they didn't replace them under warranty. Sent them away on Friday, recieved email today saying replacment is on its way and due on Friday. They have probably done more than they were obliged to do for me as I only had one earbud. Although the product didn't work as expected, (which happens with some units of every manufacturers product). Really can't fault the way they have handled the situation to resolve it. And by the way they have handled the issue, next time I buy a new set of earbuds, I will definitely be buying from them again.
Sound quality is good but they do not fit properly even with the different sized attachments. They constantly fall out your ears and the second it moves slightly, it pauses the music so your music is constantly getting paused with the earphones falling out your ears every 2 seconds. It’s like they were designed by someone who’s never seen what ears look like. Not comfortable, wish I just went with AirPods as I never had issues with them.
I bought a Bose SoundLink mini Bluetooth speaker II new in January 2018. It is an excellent device; the sound from it is amazing. Recently the battery in it came to the end of its life; I reckon that it had done well to last over 7 years. Fair enough, it was time for a new battery. So, via a Bose representative that I 'chatted' to through the Bose website, I raised an order to have the battery replaced. The fee (£50), which included tracked shipping, seemed reasonable. I received the speaker back, unaltered, with a letter saying, "This device is no longer serviced." I wasn't charged, but why did the Bose representative set up a repair order for something that was not going to be repaired? As far as Bose is concerned my speaker was now unusable, all for want of a battery.The internet came to the rescue. I found a YouTube video by a young American chap that showed how to change the battery. This led me to search for a replacement battery: Bose don't sell one! However, I found a reputable seller of a battery specifically for this Bose device. I replaced the battery without any need to solder. The speaker then switched on in "battery protection" mode and wouldn't come out of it. The internet came to the rescue again. A discussion on Reddit gave the key to kicking the speaker out of battery protection mode; it involved an obscure 'back way in' to Bose's firmware updater. I have resuscitated my speaker! Bose could not have made restoring life to my speaker harder.In these times of sustainability and reuse, Bose are consigning hundreds of thousands, probably millions, of devices with built in batteries to the scrap heap. Ten out of ten for the sound quality from my SoundLink mini II; zero out of ten for customer service.
Really poor experience with Bose. Bought some headphones that ended up being faulty and so returned them for replacement. Bose sent some replacements but the package had the completely wrong item in it. 2 months later and their investigation into it is still ongoing and I don’t have any headphones. So I’ve shelled out £300+ on headphones and never actually been able to use them after months of purchase.Everytime I contact Bose they say they will escalate and I’ll hear back within 72 hours but I never do. Shocking service given the mistake is all at their end they should be trying to resolve asap
Bought a Bose Soundbar 600 in March 23, was ok to begin with but now it has a known error and every day we have to disconnect from power and reconnect to get it to work. Called support and was transferred a couple of times only to told by the agent that she was finishing soon so I needed to call back, I asked to be put through to someone else, she replied saying they were all busy and i needed to call back as she was finishing now.Why answer the call if youre not going to help It would be funny it we hadn’t invested so much money Now sat on hold….. have tried the trouble shooting and not still resolvedWhat has happened to BOSE!
Just received my Bose Colour II Soundlink back from being repaired by Bose. I wasn’t aware that it was being delivered because I had no communications from Bose as to the progress of the repair. The unit has returned as the same unit I sent off with presumably a new circuit board inside to make it work property. I’m a little bit disappointed, not just with the poor coms but the cost of £69 (which they attempted to take multiple times from my bank) for a small bit of circuit board that probably costs 10p from a sweatshop in China. This is profiteering on a commercial level as far as I can see. Too expensive.
Professional Review: My Experience with BoseAs someone who relies on professional audio equipment for my work, I always try to purchase quality products from reputable brands. That’s why I chose Bose for my latest headphone purchase and placed my order with them. Since time was of the essence for me, I opted for the Express Delivery service and paid an extra £10 to ensure my headphones would arrive as quickly as possible.Unfortunately, my experience with Bose has been extremely disappointing. Despite paying extra for express delivery, after 10 days, my headphones still haven’t arrived, and no one even knows where my package is! The customer support team’s only response has been to ask me to wait until the headphones are returned to the company, after which they will supposedly send them to me again. This process is truly unreasonable and unprofessional, especially when the customer urgently needs the product.To make matters worse, I can’t even request a refund until the headphones are returned to the company. This policy has not only wasted my time and money, but it has also damaged my trust in the Bose brand.SummaryI expected a reputable company like Bose to provide services worthy of its name and to cooperate more with its customers when problems arise. I hope this review encourages Bose to reconsider its customer service policies and create a better shopping experience for others.
No replacement parts available on the Irish website despite being available in the UK and Germany and other European countries. They won’t ship them to Ireland and they don’t have the actual colour available anywhere as they were a ‘limited edition colour’ so presumably shouldn’t be supported! Disgraceful. The actual customer support agents appeared to be embarrassed, being put in the firing line because of the company not giving a crap about their customers who paid a premium price!
Bose quiet comfort ultra headphones - worst thing I’ve ever bought. Don’t waste your money! Screeching sound if you put headphones one way, the hinges in them creak, the controls are terrible and sound is poor. Nothing good, never again
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