Review Time
Bought two portable sound flex speakers all connect to their app it's like a lottery win to try get them to connect to stereo mode ALWAYS having to install and reinstall if I new then what I knew now I'd of gone with another brand.. poor overall for a high end brand
We bought a Bose smart speaker and were looking forward to getting it,we can't deny it has a good sound,but omg it makes it own mind up if it wants to connect with Alexa or internet,we spent hours with customer service going through the connection,it lasted for 3 days only,then it cut itself off,sent back,and looks like we will buying a Sonos
Wow! Fantastic service. Our speaker refused to charge. I contacted their repair department, and as it was over 6 years old, it was out of warranty. It would be £69 to repair it. We thought about it then got back in touch and arranged for it to be returned on the understanding that it world be returned with the battery replaced for the said £69. We were told it was actually FOC and when it came back was, honestly, like new. Fantastic! We've other Bluetooth speakers but the sound quality is nothing like the Bose. Well done guys, super service. Thank you 🙇♂️
Someone at Bose warehouse appears to have stolen the Bose 500 hifi I sent in for repairs. I had to have it repaired since it was incapable of changing to a different wifi. In the long run whoever stole it likely did me a favour as it was such a useless product only matched by the useless clowns in technical support. Needless to say, they refused to provide any assistance in investigating the issue and merely said I sent them a green shirt in an envelope and not a hifi.
I purchased Bose QuietComfort Ultra Earbuds (£185) as a service replacement, but they’re uncomfortable and the touch controls are frustrating with no option to disable them. When I tried to return them within the 14-day cooling-off period, Bose refused, claiming service replacements are “final sale.” This violates UK Consumer Contracts Regulations, which guarantee a refund for distance sales. Their agent was unhelpful, forcing me to escalate. As a loyal customer, I’m shocked at Bose’s disregard for consumer rights and poor handling of this issue.
My £249 noise cancelling headphones randomly started switching on by themselves, draining the battery over night, or disrupting meetings when they'd just turn on and connect to devices during the day, causing me disruption. I used their troubleshooter on the website and got advice on how to update the software, and when this didn't work, was connected to an agent for help.While chatting with them, I searched the internet and found over 40 separate Reddit posts and a dozen blog posts talking about the exact same issue. Several people had been told it was a known issue with the model, and that Bose had been replacing them free of charge. For some customers, they had been upgrading them to a more recent model, again, for free.The agent told me my headphones would not be replaced, that this was no longer Bose's policy. They tried to scam me for £349 to buy a new pair instead – a quick search online showed the exact same model they were touting being sold for £239 or £259. When I pointed this out, I was offered a 10% discount off the £349. I said this was not good enough, especially when there is clear evidence online of people being sent free replacements. At the very least, they should be deducting the value of the defective pair and only charging me the difference, which would have been £100. I was told this was not going to happen.I will never buy Bose again. And having come on here to post this bad review, and finding so many more bad experiences other people have had, I would encourage you not to buy Bose either. Absolute scam artists.
Shockingly bad. The product - Ultra headphones constantly won’t connect to my IPhone. These are the only headphones that have this problem. Even the app they provide doesn’t. I tried to get support but was faced with one of these chatbots that simply don’t work, obviously haven’t been tested by any user and therefore merely annoy you. I have always used Bose as their sound quality was so good. It seems, alas that they are now among the many companies that provide technologies that simply don’t work and insult your intelligence with chatbots. If you don’t want to use humans to interact with your customers, then I suggest you replace them with cabbages as these are cheaper and are of more use than the chatbots.
I'm surprised at all the negative reviews although I've never had to contact customer service. I've had my Bose Mini Soundlink for probably 12 years now - it's still working. Best portable speaker ever, and incredible battery life.
Bought a pair of Quiet Comfort earbuds. The Bluetooth in one quickly stopped working. Bose replaced them. The second pair had the same issue. Bose refused to replace. No option to repair. They were not cheap. There is a clearly a fault with this product but it seems to be a case of they take your money and run. Massively ripped off, waste of money. According to customer service, company doesn't have a complaints procedure (probably with good reason given the quantity they would be likely to receive).
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