Review Time
Bose’s customer service is a nightmare. I bought their latest earbuds, which are also terrible and overpriced. I got no customer support from Bose at all.Morover, their products and service are not only disappointing, but their headphones quality is unacceptable: both audio and microphone performance are poor, making conversations nearly impossible. Frequent disconnection issues occur every time I use them, with audio randomly cutting in and out.Battery life is underwhelming. Pairing new devices is inconsistent and often takes several failed attempts before success.Even worse, the earbuds randomly mute during calls, pause and unpause audio on their own, and switch between noise-canceling modes without any input.
I always thought "Bose" meant quality... how wrong was I...After buying a new speaker, Bose used UPS to "deliver". I say "deliver" because UPS did deliver to some person 2.5 miles away and now Bose and UPS think I should go there and collect the package myself.. to some random person called Karen. If I turned up on your doorstep, what would you say... The customer service advisor was, quite frankly, very rude
My soundbar came without a UK power lead. I am 6 days deep with customer service agents who've all had their system suffer a global outage at some point in the conversation. I'm being told to wait another week now...great. I think I'll just return the thing and go with a brand that hasn't totally hit the skids.
Ordered headphones and paid extra for guaranteed delivery within 2 days. It’s now 5 days and counting. Got refund but then told to ring UPS myself as I had changed delivery to a local access point. UPS tracking supposed to deliver today but hasn’t. Say might be tomorrow but tracking still showing incorrect info. Told Bose UPS still showing out of date info. Now say when my purchase arrives I can return for refund. Why would I do that if it arrives? Or ask UPS to return it. Why can’t they handle it? It’s their choice of delivery company not mine.
I bought Bose noise cancelling headphones on holiday from the Bose store for their noise cancelling abilities. After a few days connection kept dropping to my iPhone. So much so I decided to take them back to the Bose shop I bought them from. After being there for an hour and them trying to blame my iPhone, Bose wouldn’t give me a refund they said they would have to send them off for review. As I was on holiday they said I could do this when I got home. I now have to go to a Hose store and do this all over again.
I bought a N700 headset based on assumed Bose Quality so did not mind paying the costly price tag. I always to a lot of care with my headset however the righthand side ear piece started to rattle slightly so I sent it back for repair. Once I sent my headset I was then informed It was no longer in warranty and was given 4 options. 1) Repair headset at a considerable cost, 2) Replace with new headset at considerable cost 3) Return not repaired at a cost to me 4) Discard the headsetThese options should have been told to me prior to me sending from repair. I have now paid for my faulty headset to be returned to me. Bose very poor on customer aftersales - Based on my experience I will not be buying any Bose product again
I had a very turbulent experience with Bose, but in the end they compensated me for it. I am very happy with my new earbuds. Although the noise cancellation is not much better than in my old QC earbuds, the immersive mode for music is awesome.
Over the years I have purchased Bose headphones together with Soundtouch 100, 200 and 300, all of which are now no more than Bluetooth speakers as the selection of music which can be preset on each speaker through the app is very poor. As I see it Bose are done. They had there day and now they are crap.
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Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
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