brigade.uk.com

4.7
4.7 Based on 121 reviews

Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years....

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Average Rating

4.7

/
5

121 Reviews

5 Star
86%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
5%

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Review Time

mercenaire97469
Elle was incredibly helpful when my…

Elle was incredibly helpful when my order hadn't shipped, arranging immediate shipment and providing tracking details.

5
Date of experience: Jun 03, 2025
Jenny
Great customer service

Had an issue with my first order but it was resolved quickly and to my satisfaction. Great customer service.

5
Date of experience: Aug 22, 2024
Chara P.
Quality is appalling for clothing ordered

Quality of book bag is good and it appears that they’ve sorted out their previous summer delays. However, the sweatshirt ordered was like cardboard. Almost fully synthetic. Composition of the clothing on the website wasn’t shown…. I now know why as I’d never buy an item with such little cotton (30%) for school. I purchased a second hand cardigan from the PTA -50% cotton this time. Slightly better than the sweatshirt, but M&S is half the price and the quality is far better. To be fair Primark and Asda are far better. When clothing is so cheap to produce in the quantities they’d need, I think there’s no excuse for such poor quality items and high prices. I’ll be buying from the supermarkets and high street from now on and I’m thankful that our school is relaxed about school logos.

1
Date of experience: Aug 11, 2024
Derek
Not all costs are upfront. Hidden VAT on some items.

Poor website and checkout display. Beware that tax is added on at the end so the price items appear may not be the price that you pay. Especially irritating as the items are already expensive relative to the high street but you can't choose to buy elsewhere. Please do better.

3
Date of experience: Jul 21, 2024
Excellent service

Really happy with everything about my experience with Brigade. They were brilliant from start to finish in helping me resolve an issue with an order I had placed (I had made a mistake on sizing). They went out of their way to help me resolve this at what I realise is one of their busiest periods. Me and my son are very grateful 😊

5
Date of experience: Jul 12, 2024
Charlene R.
A month minimum for an order

Ordered uniforms on the 6th July(on a saturday as they said it's going to be processed quicker) .1st of August no uniform.Starting secondary in Sept and stressed that if the uniforms don't fit,no time for another order.A WHOLE month for some uniform is unheard of.They have embroidery machines and they alredy know the schools that they are providing uniforms to,it's not like they need to put individual names on them.On the 3rd it's the 21st working day and I doubt it will arrive as I have no communication from them since 6th of July when I placed the order Can't go in holiday Can't plan anything,just wait for an uniform

1
Date of experience: Jul 06, 2024
Kristin Hughes
⭐ Amazing customer service ⭐

Amazing customer service from Brigade. Acacia massively put herself out for me on multiple fronts and I couldn't be more grateful.My big bundle of uniform arrived this morning and I'm incredibly impressed with the quality of it all too. Really sturdy, hard-wearing feel to the items, even my 5 year old son is going to be pushed to wreck these.Thank you again to you all, I'll be back soon for all my winter bits!!

5
Date of experience: Jul 01, 2024
Uriah F.
Prompt & Efficient

Natasha was extremely helpful in offering an alternative product when the one we usually offered was unavailable. Prompt and efficient!

5
Date of experience: Jun 27, 2024
Sanaphys83
This company are super went above and…

This company are super went above and beyond for me to make sure I got the garment I needed super pleased

5
Date of experience: Jun 20, 2024
Laurie Morgan
I have ordered few uniforms from…

I have ordered few uniforms from Brigade and I'm very impressed with the way they work. There is always someone available to email you back when you get it touch with them. I also like the quality of their uniforms too. Good service. Great Thanks

5
Date of experience: Jun 02, 2024

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