brigade.uk.com

4.7
4.7 Based on 121 reviews

Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years....

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Average Rating

4.7

/
5

121 Reviews

5 Star
86%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
5%

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Review Time

michael joannou
Order school clothes Highfurlong blackpool

Order - 1217955Very disappointed with this order. Waited more than 2 months and only got a response when I emailed to see what was happening. I was informed they were lost in transit as this was school clothes we had to send our daughter in complete different outfits. Was told they would mark the order as urgent for next delivery and even that took a long time in coming . Never had any other response other than after sending my first email.

2
Date of experience: Oct 09, 2025
Hayley Briggs
Replacement school bag…

Issue with one of the school bags that I had purchased. Elle very quickly arranged for replacement school bag which I received within a couple of days and she emailed me afterwards to ensure I had received it. Very good and efficient service.

5
Date of experience: Oct 08, 2025
Carly
After contacting Bridage clothing…

After contacting Bridage clothing regarding a faulty jumper, they were very quick to replace and get it send out. Huge thank you to Elle for making it a smooth and easy process.

5
Date of experience: Oct 06, 2025
Paige
Amazing customer service

Couldn’t recommend the customer service enough, especially Elle. After my initial order had been lost, she processed a replacement and got it dispatched within a few days. She kept me updated and sent me an email the morning of delivery with the tracking number so I could keep an eye on the status of delivery. Thank you again Elle!

5
Date of experience: Oct 03, 2025
TraceyH
Quick response

Some items in my order were incorrectly sized. The response from Kelly at Brigade was fantastic and the items were swiftly replaced! Much appreciated!

5
Date of experience: Sep 30, 2025
GKEA
A company that looks after it's customers well.

Elle and her colleagues were very helpful to replace an item that was sent in error. Kept me fully informed.

5
Date of experience: Sep 25, 2025
Fatima Bhojani
You are a star ⭐ Kelly

I am so grateful to Kelly, who was able to acknowledge my concerns that I had and was able to sort it out in a calm , kind and caring manner. She was super efficient and was very understanding to my problem. She was very supportive and helpful and quick to resolve my issues. God bless her abundantly .

5
Date of experience: Sep 25, 2025
Nandhini Ramesh
Outstanding customer service

Outstanding customer service by Elle. My daughter's cardigan was way too big. I had to return it and order a size smaller. Elle ensured I receive my order quickly and she went beyond to despatch the order sooner than it should and answered all my queries very patiently. Thank you Elle, for your amazing service 😊

5
Date of experience: Sep 25, 2025
Katarína Kočanová
I had a great experience with this…

I had a great experience with this company. Especially its exceptional customer service. Their staff are very helpful, quick and efficient at problem-solving (Thank you Elle :))

5
Date of experience: Sep 23, 2025
Monika
Great customer service

My daughters uniform has been delivered to wrong address. Customer assistant Elle was amazing and very helpful.She sorted out everything in no time. Thank u Elle.

5
Date of experience: Sep 18, 2025

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