Review Time
Such amazing customer service. Had the privilege of having my query dealt with by the lovely Grace. She was so kind, understanding and informative on what I needed help with. She provided great customer service & dealt with the query in hand. Thanks again Grace for all your help 🩷
I have ordered from Brigade on several occasions and all orders and the quality of the uniform has always been of a great standard. On my recent order the embroidery on the items was an incorrect colour. I contacted customer services and was dealt with by Elle. She was extremely helpful, apologetic and dealt with the issue very promptly and professionally. Thank you so much for helping correct a stressful situation Elle!
Wrong order delivered, contacted the customer service team via the online form (which I thought would take forever). I was pleasantly surprised to receive and email from Ria who sent me a free returns label within 30 mins of me emailing. Replacement item has now been received - incredibly straightforward. Thank you Ria for being so helpful!
I received a wrong item in my order so I contacted Brigade regarding this and Catherine replied quickly. She sent me the details to return the item (postage free). I was then kept up to date by Elle when the correct item was sent out along with the tracking details. This made me feel more reassured as it was handled smoothly
I have regularly ordered school uniform through Brigade and have always been happy with the items. On this occasion the delivery was lost by the courier. Elle in customer services was super helpful arranging a replacement to be delivered to my home address (I had then missed the deadline for school delivery). She always replied to my emails promptly and helped me track the replacement delivery until she knew i had actually received it. Will continue to order in the future!
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Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
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