Name: brigade.uk.com
Telephone: 000000000
Rating: 4.7

Kirst Guest

CUSTOMER SERVICE

The customer service from Ell is always delightful, she's always happy to help and so cheerful whenever we speak! Really brightens your day :)

Date of experience: Nov 12, 2025

Char Guest

4 months ago

Nothing worse than a company that you…

Nothing worse than a company that you can’t speak to a person, everything is online if you’re a parent, yet we are all customers. All I need is a call back to discuss a jumper I purchased regarding sizes that don’t match up or a contact number at least.Yet happy to take my money Ridiculous customer service

Date of experience: Nov 10, 2025

Andreea Smith Guest

4 months ago

Smaller rucksack

Items are changing in order to save money.Bought a school bag for my son theoretically identical with the previous one and they changed the size they made is smaller because the chrome book case doesn't fit like in the previous one.it needs to be squeezed and pushed and it barely fits.Also instead of 2zip sliders there is now only one.

Date of experience: Nov 07, 2025

Penny Wilson Guest

4 months ago

Quality & Efficiency

100% recommendation for Brigade school uniform. Elle was super helpful and made sure I got my order very quickly. The level of service, quality of clothing and value for money were excellent. Thank you Elle and Brigade.

Date of experience: Nov 07, 2025

Zoe Guest

4 months ago

Fantastic customer service from Ellie

Ellie was so helpful in correcting an error with my order (my fault!). She also sent the package out ahead of schedule to help me out of a bind. Fantastic customer service.

Date of experience: Nov 05, 2025

Wing Lo Guest

4 months ago

Good service! Thanks Kelly!

Kelly is very helpful and she has resolved my issue quickly with satisfaction. Thanks so much for her follow up and good service.

Date of experience: Nov 04, 2025

michael crossey Guest

4 months ago

I had an issue with Delivery of an item by the courier

I had an issue with Delivery of an item. The courier left it in an unsafe place, which resulted in it going missing. I contacted Brigade who from the start were so helpful and went out of their way to ensure that everything was put right. They kept in touch with me via email and I was sent a replacement item very quickly which was delivered safely. I dealt with a lady called Kelly, who was absolutely fantastic throughout. She kept me up-to-date with what was happening and assured me the delivery person in question was made aware of this unsafe delivery. Such a refreshing experience and to realize that brigade certainly do value their customers.

Date of experience: Oct 31, 2025

Marion Loquais Guest

4 months ago

Good customer service

I had to contact customer service because the courier had lost my order. Kelly was very helpful and resolved the issue promptly.

Date of experience: Oct 30, 2025

customer Guest

4 months ago

Thank you Kelly

Had an issue with my order and Kelly promptly arranged for a replacement to be processed and kept me inf ormed with regular updates until the item was successfully delivered.Her professionalism, proactive follow-up, and dedication to customer satisfaction were greatly appreciated.

Date of experience: Oct 24, 2025

sharon jones Guest

4 months ago

Loads of issues with the couriers

Loads of issues with the couriers, quite frankly they are useless, however as soon as I managed to speak to Kelly from Brigade she was a star and did everything she could to get my items to me so thank you Kelly I wouldn't have got anything sorted if it wasn't for you :)