Review Time
Excellent customer service. Ordered uniforms mid September and was also moving house. Reached out to Brigade Clothing Ltd and they managed to search, locate and redirect my parcel to the school. Kelly from customer service was very responsive and considerate. Would also like to add the clothes are great quality.
Outstanding customer service this morning from Cindy at Brigade. I won’t lie, initially I was cross with how difficult it felt to make contact with the company regarding an order I had placed urgently this morning to get my son a new jumper. My first email was perhaps a little strong. Cindy’s prompt and lovely response went above and beyond anything I expected. If there was an award for the best customer service response of the year, I’d vote Cindy. She was warm, efficient, polite and most of all absolutely resolved my issue - and then some. After a difficult start to a Monday, this mornings experience with Brigade has brightened my day and taken a little bit of stress away worrying about whether my son will have a jumper to wear for the next few weeks. Thanks so much again !
Great customer service from Cindy! Unfortunately the stitching of one of my sons tshirts came loose in the wash, but I received quick and helpful responses. A new one was sent out immediately and arrived promptly. No issues with the rest of the uniform or the new tshirt. Otherwise Great quality
My sons school uniform unfortunately got lost during the delivery process it has been so stressful however a lovely lady called Cindy was quick to dispatch a new order and have it delivered to us the next day, even when there was an issue with the sizing she was there to support us and do everything she could. Thank you Cindy!
I had a missing item from my order and contacted customer service. I ended up in touch with the fantastic Cindy who solved my problem in a heartbeat. She is a credit to the organisation and it was a genuine pleasure to correspond with her. Thank you Cindy, Customer Service at its best.
Kelly from customer service was fantastic. Unfortunately the jumpers arrived and were a different fit to the ones we had ordered last year. Kelly replied to my email within 24hrs and arranged a label to send them back and to let her know as soon as I had. The same day I replied to her the new ones were sent out and I received them a day later. Kelly stayed in touch with me during the whole process. Fantastic customer service and nothing was too much trouble. Thank you Kelly!
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Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
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