brigade.uk.com

4.7
4.7 Based on 121 reviews

Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years....

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Average Rating

4.7

/
5

121 Reviews

5 Star
86%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

A Tee
Great customer service from Elle at Brigade,

Always great service from Brigade, when we experienced an issue with our order Elle diligently rectified the issue and kept us up to date along the way!

5
Date of experience: Jan 19, 2026
Jillian Harvey
Great help from customer service team!

Great help from customer service team!

5
Date of experience: Jan 08, 2026
Laura B
Great customer service by Elle

I had ordered 2 school jumpers but they were delivered in the wrong size. Having got in touch with brigade this issue was quickly resolved by Elle. Elle was polite, professional and extremely helpful sorting a replacement for me very quickly! Thank you Elle

4
Date of experience: Jan 08, 2026
Pags Johnston
Received my uniform within a few days…

Received my uniform within a few days and is amazing quality but I left it until after the festive period to open my parcel and wasn’t sure if I’d order labels or not, spoke to customer service and explained it had been a few weeks since I’d actually received the order but due to moving and dust I left them in the packages without even thinking to check but didn’t have the label, I spoke to Elle and she had it sorted in minutes, resent and just wasn’t generally so polite and understanding, really good customer service the company have

5
Date of experience: Jan 06, 2026
Louise Smith
Customer service have been brilliant

Customer service have been brilliant. Allowing me to return after quite a while once I'd realised I'd ordered the wrong items. Elle was particularly helpful.

5
Date of experience: Jan 06, 2026
Courtney Shambrook
Elle from the customer service team was…

Elle from the customer service team was fantastic. I had an issue with my order in which the wrong size jumpers were sent to me. I contacted Brigade and had a response from Elle almost immediately. I had to place a new order due to the problem & Elle ensured that I would receive it before the school term ends.She kept me updated on the progress of my order and assisted me with returning the incorrect items. She was very friendly, helpful & reassuring, so thank you again!

4
Date of experience: Dec 09, 2025
Lisa
Really helpful sales assistant Kelly…

Really helpful sales assistant Kelly was able to assist me when I accidentally ordered the wrong colour leavers his Hoodie, thank you.🤩

5
Date of experience: Dec 04, 2025
pamela maxwell
I had forgotten to order school jumpers…

I had forgotten to order school jumpers for my son and he was squeezing into his current one. I emailed the company and the service I got was amazing! Thanks to Kelly who got back to me very quickly and put my mind at ease and rushed through my order at no extra cost. What a brilliant service thank you! Definitely 5 star plus.

5
Date of experience: Dec 01, 2025
Great experience with Brigade…

I had a great experience with Brigade Clothing Ltd. Elle helped me with an issue and was absolutely lovely and professional throughout. Her communication was excellent — she kept me updated at every step and made the whole process stress-free. Fantastic after-sales customer service. Highly recommended!

5
Date of experience: Nov 21, 2025
Melissa
First time purchasing uniform…

First time purchasing uniform frequently and it is always a pleasant experience. The team are really friendly and always go the extra mile (thank you to Kelly specifically for helping me). They also throw in a seasonal discount which is fab!!

5
Date of experience: Nov 14, 2025

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