Review Time
I've always had bad experience with Buffalo it's been 15 days + since my order is out for delivery whenever I try to call they kept on telling me that my parcel is with the third party of which was a lie then today they say the driver was hijacked! I'm so mad!
The worst of them all. Tried contacting the over 10 times with no avail the given email address is invalid. The number on WhatsApp it’s just a bot you never talk to a live agent. I WILL NEVER USE their services again even when you call them they won’t answer and I’ve been waiting for my parcel for so long
Spoke to a very rude call center agent called Kamohelo she even threatened to drop the call they’ll leave you on hold without even politely asking you to hold, I had to call them twice regarding the mix up they did with my order!
Buffaloex is the worst courier service.I waited for my delivery while it said out for delivery for 2 days nothing came.There is a lying driver said to the company they came and call but luckily I was at home waiting.I don't think there is something to improve they did this last so why don't they give other companies a chance and just shut down
Worst logistics company I've ever dealt with. They have 10000 different stories as to where and at what stage of delivery your parcel is. Their communication is pathetic and ons each contact platform everyone of their agents have different info with regards to the cargo in transit. I won't ever purchase from a supplier using Buffalo again. And the staff is rude, probably due to being understaffed. I wish Shein could rather make use of a different courier service
Their drivers don’t call whenever they can’t find my location on their GPS, instead they return with my order. It’s my second order that I’m waiting for this week and I had to call customer service to ask where the hell is my order
I honestly don't know why the reviews are so bad for this company. They are the best I've used in South Africa and I've used over a dozen in the last 5 years of living here. The mail here is just terrible, period. I don't know what the problem is here, but one time I had a package get lost in a blackhole or something and I went to the post office and they started flipping through a 10 year old, dirty, handwritten logbook for my package so that might have something to do with it... But anyways, Buffalo's tracking was extremely informative. I must have had over 20 updates, sometimes 4 or 5 in a single day. From arrival, to processing, to what they were preparing my package for next. The package arrived early and the only thing I'd change is that last update. For some reason, it does say "out for delivery" as soon as it arrives at the final hub for delivery. And it might take 2 or 3 days for them to actually put it on a truck and take it to your street. But fortunately, after using them, it's perfectly fine because it doesn't just say "out for delivery" those three days like the people who only have something bad to say, no, I got 3 updates, one being a text from the driver himself saying he's coming with my package and to let him know if I'm not in today. So, nothing's perfect, but this is as close as it gets in South Africa... This company was extremely efficient and a breath of fresh air if you ask me.
Pathetic service. Still have not received my delivery.Automative responses on WhatsApp and email. Have not been able to get hold of an actual person. No responses to my question about their physical address to go pick up my delivery myself. I am highly frustrated. Marianne.
Pathetic service altogether, no attention to detail as they kept sending my item to the wrong address for the entire three weeks and I didn't receive the package to date. I think that their service needs to be exposed to even larger audiences perhaps because frankly speaking with the kind of service they provided I don't even think that they care for company costs either because why do they deliver packages to wrong addresses don't they verify client's details....
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