Review Time
The driver was late and he had to take me to the airport for an international flight. There was so much traffic, the trip took 2:30 hours rather than 1:30. I thought I was going to miss my flight.If you see that morning there’s traffic communicate with your client ask them to anticipate your ride explaining the situation. Don’t be late at least!!!
My pick up was horrible. Besides it not being anything like described in the original email: uniformed driver greeting me with a clearly identifiable sign with my name on it, I had to find a representative, then one who spoke English, then one who seemed to have a clue as to what's going on, and after 20+ minutes of these individuals talking among themselves and make phone calls, finally another person told me my car would be here in 10-15 minutes. About 20 minutes later the same man told me we needed to go to the other side of the airport, so I dragged my luggage (he didn't help) over there and after another round of discussion I was placed in a van. I then asked about the 6 waters and/or beers I was told would be in my car (I even followed up with Gerom S who verified they would be there) and was told they forgot them (one driver told my you never provide them, that offer is total BS). After sitting in the van for 5 minutes, I was told to leave the van and I was moved to a car that finally, after over 45 minutes, took me to my destination. I rate that as a HORRIBLE experience. I'm giving 2-stars on because the ride back was fine.
When I booked to Cancun, started to looking for transportation, read the online reviews and send email to quote, it’s quick got response, so I made decision to use their services, it was great 👍, only problem is airport pick up nobody hold sign to wait for us, we have to look for it, too many Taxi company & drivers, there is another services call standers/taxi, it confused us.
Once I found the company rep, I had to wait 20 more minutes to get additional instructions to walk around the airport where the employees were dropped off. When communicating with the company they constantly told me 5 more mins which resulted in total of 25 minutes. The return trip was good except upon arrival at the airport the driver asked for a tip before I had a chance to offer it. Would NOT RECOMMEND THIS COMPANY
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eTransfers is a company specialized in offering Cancun Airport Transportation, providing security and comfort for all passengers. With more than 8 years in the travel industry, eTransfers is an avant-garde company that will allow you to start your vacation in the best way possible.
On board recent model vehicles carefully inspected and highly trained personnel, eTransfers guarantees your satisfaction and security in your transportation to any of our destinations in Cacún and the Riviera Maya, such as: Playa del Carmen, Akumal, Puerto Juarez, Puerto Aventuras, Tulum and much more.See more
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