Review Time
My husband and I just bought a 2024 Mazda CX30 from Essendon Carco
Our salesman was Mark , who we found to be very pleasant to deal with and informative . He had good knowledge of the car he was selling to us and was very helpful in answering all our questions .
We found all of the staff that we dealt with to be very friendly There was a good atmosphere in the place
An all round pleasant experience
My husband and I just bought a 2024 Mazda CX30 from Essendon Carco Our salesman was Mark , who we found to be very pleasant to deal with and informative . He had good knowledge of the car he was selling to us and was very helpful in answering all our questions .We found all of the staff that we dealt with to be very friendly There was a good atmosphere in the place An all round pleasant experience
I originally sent an email earliy last week requesting further details about one of their cars at Cars & Co in Dural, however, nobody replied. I called on Wed to follow up and the guy - didn't give me his name - told me he had made a video of the car and emailed it to me already. I checked but there was no such email so asked if he could email again and he said he would. But he did not. I called last Thursday to follow up again and they said they'd prefer to send via WhatsApp so I gave them my number and they said they'd send the video and other information I requested. I called their landline last Saturday and the guy (didn't say the company name or his own). He said he'd send later that day. Still no reply.I have never experienced anything like this with a car dealer. The individual(s) I've spoken to are so unprofessional. Everytime I call, the person that answers the phone just says 'hi' - what kind of business doesn't answer their phone with their business name and their name? What kind of business is not interested in following up with a potential buyer and one that is obviously keen? Seems odd. I won't be calling them again.
Fantastic experience from start to finish. Mark was honest, patient and genuinely helpful — no pressure, just great advice and clear communication. Even when he was on leave, the wider team stepped in seamlessly and were just as accommodating and professional.Buying a car can be stressful, but they made the whole process easy and straightforward. I’m so happy with my purchase and wouldn’t hesitate to go back. Highly recommend!
We recently bought our car from George at Carco Essendon and couldn’t be happier. He was professional, attentive and genuinely helpful from start to finish.The whole process was smooth and stress-free, and his follow-up after the purchase really stood out for extra technical support. Highly recommend George if you’re looking for honest, reliable service! 👏
I strongly advise caution when dealing with the service and sales departments at Carco Midland. My experience has been a textbook case of "Major Failure"I purchased a 2021 Ford Puma (1.0L EcoBoost) from this dealership. Within 24 hours of collection, the vehicle suffered a total turbocharger failure while driving up Greenmount Hill. Despite the car’s FordPass app sending a diagnostic alert and the vehicle entering limp mode, Carco claimed they could not find a fault code—a claim contradicted immediately by an authorized Ford dealer who diagnosed the failed turbo.I discovered that Carco’s service department performed a pre-sale service using Fuchs TITAN GT1 FLEX C23 5W-30 (Part #6022175523). This oil is an ACEA C3 spec and DOES NOT meet the mandatory Ford specification WSS-M2C948-B (5W-20).The 1.0L EcoBoost is a "wet-belt" engine. Using the wrong oil viscosity and chemical spec is a documented cause of belt degradation, which leads to oil pickup blockage and turbo starvation. Despite this clear causal link, Service Manager Shane has refused to take accountability, attempting to deflect the issue as a "manufacturing fault"—a claim that is irrelevant under the ACL since their use of non-compliant oil and selling a car that is not roadworthy and unsafe.The car has been sitting for 55+ days. I have now escalated this to:Consumer Protection WA (Major Failure / Refund Claim) and have begun filing a case with the Magistrates Court of WA for vehicle cost and consequential loss.For any complaints you have you can write to the Dealer Principal Troy Byfield (eg Formal Notice of Demand).If you are a current customer of Carco check your invoices and service manuals to ensure they use the appropriate engine oil and filter otherwise you will have a ticking time bomb of an engine on your hands.
We recently purchased a BMW Convertible from CarcoPlus in Smithfield, Sydney. Being interstate, I initially had concerns about buying a vehicle remotely, but the excellent service and quick responses from Sid made the entire process smooth and stress-free. We’re very happy with the vehicle.After arranging a Redbook inspection, Sid was extremely cooperative in getting the few identified issues resolved promptly. The handover with Rob was also smooth and well-organised.Overall, a great experience and highly recommended.
We bought Mercedes benz from CARCO Midland. The car has engine sign problem within 15 days. car has gone to their shop three time but not fixed the problem. Now again car is in their shop . Karl named receptionist is very rude lady. she hanged up phone on you if you ask question . Our car is in their place for more than two weeks, receptionist Karl is not even listen to you, not even giving us loan car , we are travelling in uber . We will not suggest this CARCO Midland to anyone, after buying car they are totally different people, very rude people, NOT RECOMMENDED, VERY UNPROFESSIONAL PEOPLE. Salesman will be very nice with you before buying car , after buying if there is any problem in car , they dont even recognise you and no call back. you need to find out what is happening with your car even after fixed they wont inform you. Very Disappointed. They dont pick up your call . very annoying. We are regretting why we bought car from them.WORST PLACE EVER.
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