Review Time
Do your research on the vehicle before you purchase from here!Paid $70,000 for prado our dream family car which had defects after we bought it. Leaks from windscreen, brakes need replacing only on legal limit and now I have a leak from the aircon on passenger side, contacted the stat warranty lady she does not reply back.Very disappointing they act all professional but just want to sell the vehicle and don’t care about you anymore.Please do not trust this car yard.
Took a GWM ute, as it had gone into limp mode, it's now 7 weeks and still no answers. The only way to speak to someone in service is to go there in person, they don't answer the phone that often. Oh, also tools I had in a locked toolbox have disappeared. I own a number of vehicles, that they service. So, as you can see, I am extremely frustrated and at a loss as to what to do next. DO NOT ever send your vehicle to them for services and repairs. There will bo no next time for me.
I dealt with Tanaka Zulu as a buyer and had a very positive experience - responsive, fair, on time, quick payment, prompt collection of car, transparent, and an all-round nice guy to deal with. As a seller, very happy with my experience. Also pleased to know that my beloved and very well maintained Land Cruiser will find a happy new owner via CarCo.
After 22 phones calls, 3 texts, left 4 messages, left 3 voice mails, spoke to 6 different people, multiple emails, I even went in to the shop... due to them selling me a car with parts missing from the engine, derived with tyres 45%% under inflated (not exaggerating), no water in wind shield washer, air filter full of sand, glass battery dead, main battery also failed bench test, oil valve leaking, auto stop start not working, Warnings: run flat indicator inoperative, break assist inoperative, active break assist function limited. And now they refuse to carry out statutory warranty to get any of the above resolve. Mercedes MLA45 issues in less than 60 days of owning the car.
George was knowledgeable, patient and genuinely interested in helping us find the right vehicle to fit our budget. He took the time to listen, answer all our questions thoroughly, and never once made us feel pressured. It was clear from the start that his goal was our satisfaction, not just a sale. What really stood out was his honesty and integrity. He set the standard for what a car-buying experience should be.
WARNING! Don't ever get a dealership warranty off these people because it's a scam. They tell you the ceramic coating and buff and polish is complimentary with your warranty until you want a refund and they over inflate their prices to rip you off, apparently it costs $4900 for a ceramic coat and Scotchgard of interior and $1500 for a "buff and polish" ok next joke, and then the lady on the phone reckons they strip the old ceramic coating off the paint then reapply it. Do you know how ridiculous that sounds? Like your going to strip the coating and risk damaging the paint on a 160k car.. Anyway lesson learned.. I won't be going back or recommending them.
Very disappointing experience with Carco and would not recommend them based on my dealings. Despite repeated attempts to confirm that the vehicle was ready for pick-up, I flew to Perth only to find the car was not ready. I ended up waiting at the yard for several hours while they re-fitted the driving lights they had removed rather than repaired.Communication was very poor throughout. My requests for updates or confirmation of agreed items were largely ignored, and the team seemed far more focused on meeting sales quotas than providing any meaningful customer service.Key items that were promised as part of the sale were not delivered. The tonneau cover, which was confirmed to be ready for collection, still hasn’t been provided despite further follow-up. A dent in the door that was supposed to be repaired was also left untouched.Overall, this dealership appears to be more interested in pushing volume sales (their words) than ensuring a good customer experience. Tread with caution—I certainly won’t be using them again.
WARNING stay away from this car dealer. I bought a 2014 ford focus in May 2024. They told me I had a one year warranty on it. It has just broken down March 2025. I rang them the Transmission control module needs to be replaced. They said they'll get back to me. They stopped answering my calls or txt. STAY AWAY
Hi Daniel Davies ( owner of carco),Your senior management assured me via the review platform you have in place that they would be in touch to rectify significant issues with my recently purchased 2022 18,000km troopy. However, a week has lapsed since there post and I've heard nothing. The reason for this second 1-star rating is clearly evident!! This was a large purchase for me and this matter deserves a prompt response. Unfortunately this is the only avenue for me to have correspondence with carco. Awaiting response. Regards, AV
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