Review Time
Bought a new Isuzu from Carco Midland, the car has had a laundry list of issues and I understand these issues weren't created by Carco but have been exacerbated by Carco's handling of the repairs.They have zero communication skill. I have given up trying to call them and now go to the dealership as that's the only way I can get any answers.Multiple times they have told me they would or have fixed defects only for me to realise after I've collected the car that the work hasn't been done and I would have drop it back off at my expense.They have made me wait 90 minutes after an agreed pick up time because my car was in the wash bay and some how managed to give my car back dirtier.The amount of defects from Isuzu and Carcos handling of the issues have soured the new car experience and I highly recommend you don't use this dealership because once they have your money the service stops.
Reza at Carco did a great job selling my 2yr old Landcrusier LC79. As it was setup as an offroad camper it was a limited market and Reza found a buyer and negotiated with them in a relatively short time. Much easier to sell a higher end car this way than privately. Good job Carco
Booked a 10 000 KM service for a 2023 Suzuki Vitara. 1. Date changed By service department, left until Friday afternoon 3pm service due Monday, changed to Tuesday. This messes around my holiday planning, okay $15 discount. But wait there is more!2. Car that was booked was apparently for 2018 Suzuki Vitara for 50 000 Km service. It does get better.3. Arrive on Tuesday to drop off car. Request that they rotate tyres, service lady says that will cost $ 65.00. No I am not paying for an item that is part of the service. Would you like the free vacuum and wash, I reply yes! Wait for it more on that later.4. Collect car, partner collected as I had an errand to do. First thing noticed was a stone in the driver footwell, okay, throw it out. Check the vacuum out, only front mats cleaned. Mark on passenger arm rest noticed a day before, still there. Spots on roof still there and some bumper splatter, still there. CAR WAS NEVER WASHED OR VACUUMED WITH ANY SENSE OF PRIDE, COMPLEMENTARY, WAS NOT DONE SO SHOULD NOT BE MENTIONED, (NOT WORTH THE MENTION).5. Clearly stated on the invoice, check condition of tyres and rotate. DEFINATELY NOT DONE, NO FINGER MARKS ON STILL DUSTY RIMS, OH, DIFFERENT TYRES ON BACK WHEELS, STILL IN SAME PLACE. REMEMBER THE CLOWN RECEPTIONIST WANTED TO CHARGE $ 65 FOR THIS.6. Clearly stated on invoice, balance and check pressures of tyres. CERTAINLY NOT DONE, THERE IS A TYRE PRESSURE MONITORING SYSTEM ON THE DASH CLEARLY SHOWING THE 4 TYRES AT DIFFERENT PRESSURES, HOW DUMB CAN A TECH BE NOT TO NOTICE?7. Suzuki Windscreen washer fluid charged for. BUT, THE WASHER BOTTLE WAS NOT TOPPED UP, WAIT LET US CHECK THE OIL.8. Pull the dipstick of the engine and wipe with clean kitchen towel. THE OIL WAS CLEARLY DIRTY, OIL ONLY TOPPED UP, BUT, $65 CHARGED FOR 4 LITRES OF OIL. MAYBE THE OIL FILTER WAS NOT CHANGED, BUT,M IT SHOULD HAVE BEEN.9. The wheels were not removed, how does the tech check brake pads and linings, part of the service?Quite frankly this business should never be allowed to service anyone's, let alone dealership guaranteed services. Shame on you Suzuki, Mitsubishi, GWM, Nissan and Isuzu. JOHN USED TO BE, IN MY BOOKS, THE SHONKIEST DEALERSHIP. NOW THE PRIZE FALLS TO CARCO.
Hi just wanted to a huge thanks to Lamie, in the service department. She was amazing and went above and beyond my expectations..I brought back my levorg as it had a issue with the speakers and was told that they get some in and fix the problem,and I could pick the car up until they arrive..No worries. But 1day later Lamie rang and made my day,and told me that they would replaced with new speaker and I can pick my car up on Friday.. awesome service and I couldn't be happier. Thanks again for everything..
They (in WA) took 6+ weeks and involvement of Consumer Affairs to deliver me a car with known defects that was already in the yard. They kept delaying and saying they fixed issues to find that they didn't. SInce I obtained 3 indepedant expert options they had no choice but to fix it however, would not fix the other issue. I will never recomend them to anyone due to my experiences.
If I could rate carco plus Smithfield a 0 I would. Bought a car 6 months ago, was told the dvd player worked in the back and it didn’t. Had calls ignored, lots of back and forth for months until I threatened to take them to trading standards. Finally it was fixed. Few months later my exhaust started blowing smoke. Taken to several mechanics who can’t figure out what the problem is. Now I’m stuck with a car that can’t be driven . Stay well away from this dodgy company
We have just purchased an Isuzu MUX which we are extremely happy with. Phil was extremely helpful, friendly and easy to talk to. Tahlia was a great help and made the handing over of the vehicle very simple and hassle free. Thanks Phil and Tahlia for a great experience overall. would definitely recommend Carco.Wayne and Jo
I paid $50k for a car, apparently work shop went over the car .. on picking up the car, the stereo was locked, the aircon isn’t working, front headlight not working and a blinker fault. After many calls and wasn’t time I went and collected the car and it still has problems not fixed after having the car for 2 weeks… now I have come to put plates on it and over 3 weeks of having the car car co still haven’t transferred into my name… terrible terrible service from car co .. I will be telling everyone how bad my experience has been
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