Review Time
I got a call from Ridah Hussein at Carco offering to buy my Hilux. He explained upfront he worked for Carco, provided ID to verify he was a legitimate Buyer and answered all of my questions.At first I said I will see how things go with carsales.com.au but after weeks of scam artists wasting my time I eventually called him back and negotiated a fair price.Ridah arranged payment into my bank account upfront before arranging to collect the vehicle. You can't get more transparent than that.He was polite and efficient as well. A pleasure doing business with him from the other side of the country. Great service, highly recommend you call him.
Dreadful - tried to contact a Sales Manager, anyone would think you were trying to get a call with the PM. They refused to take my call - that says a lot about the ethos of the company. In my eyes if the top don't have a clear focus on customer engagement and service then you can be pretty sure that's the same throughout the company.
Very impressed with the professionalism displayed by all staff at all times. The Salesperson for the extended warranty was a little pushy - but did listen to what I had to say. Three hour time frame from browsing the yard, choosing a car, test drive, paperwork done and driving out of there with my lovely vehicle! Special thanks to Mo Hassan who is an asset to the company.
Bought a used car from these guys in the last two weeks. I was told a ballpark figure on the phone for trade in of my vehicle (30k) then when I went in they suddently dropped the amount to 20k and said that was the best they could do. Wasn’t wanting to finance so I had to lower the amount I looked under price wise. Found another car they had - few nicks and some decent curb rash on the wheels. Aside that it was in good condition for a 4 year old car. The handle was very loose and the car dealer said he would get it fixed and get the few nicks filled in “professionally”. Ended up going for the car, paid deposit etc. Got a call the next day saying car was ready to go??? Went in and wouldn’t give the car till I handed over keys etc. Got given new keys (held together by stick tape and completely smashed) in which it took me 5 mins to unlock due to damage. Nicks not filled in, was “detailed” but door handle not fixed (“this is how these cars are” was what the dealer said). Drove car home, next day air con died (worked during test drive, most likely the divider in the HVAC as one side is cold one is hot) and now a rear reverse light has blown. Neither is covered under 3 month warranty and is most likely needing a whole new air con module replacement. They were very pushy with extra air warranties and kept challenging me when I said I wanted to pay the gap in full, as well as saying no to all the extra crap. They have niceish cars but I wouldn’t go back unless I was getting a brand new car. Problem is they are the biggest aside from John Hughes in the state so they can dictate prices (cars worth 40k brand new 5 years ago they list at 38-39k and say that is normal deflation sale price)
I have just bought a little car from Carco. The sales person, Michael Stelio’s, was professional, friendly and efficient. Even though it was a small sale, when you see the luxury cars in the show room, I was not ignored and passed over, I was treated as though my sale was worthy.I shall be recommending him to anyone I know wanting to buy a car.
You probably heard of choosing your dealership before choosing a car. I should have never dealt with Carco again. I had a poor experience the first time, the second time was no different. They are all nice when you are in the process of getting the vehicle, once you bought it, they treat you poorly.After-sales is the worst. I purchased a Mustang with a faulty camera, it was put on the condition of sale to be rectified, but after a few days it started playing up, the salesman told me that the camera had fixed itself and they tried to fault it and could not find anything wrong with it. I went back to the dealership's service department 3 weeks after, and they asked me to leave the car with them for a few days so they can try to fault it. There is obviously something wrong with the camera, it is not the wiring but I reckon the lens itself, this has been reported and is part of the condition of sale but they will not replace it right away, they will need to fault it them self despite being shown proof video when the camera plays up. I think the "leave the car with us for a few days" is to discourage customers from claiming repair! I have also sent an email to the service consultant but was never acknowledged!.I will write to the Department of Consumer Protection about this.
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