Review Time
We were in desperate need of replacement windows. Even through our need was great, I should have kicked the Champion saleman out of my home for the lack of respect he showed towards me and my children. He seemed nice, but his sales presentation was long and took a difficult toll on my small children. When I told him the price was too high, he continued to press...hard. My little ones were tired and fussy, my older children needing my attention, and after two hours, I gave up and decided to sign. After all, we did need the windows and it seemed like the only way to get him out. I was hopeful that maybe things would work out despite the awful experience of a Champion sales presentation. We just had our windows put in and I now realize that hell we endured was a sign to run, not an opportunity to fill our need for safe windows. Our sales man touted the fact that Champion does not use middle men. Imagine my surprise when a truck shows up with a contractor's name and number on the side...and it's not Champion. The contractor proceeds to complain about how far the campground he's staying at is away from my home, how hot it is outside, and then proceeds to ask me odd questions about swimming in my neighbor's pool and if my neighbor wants to sell his trailer (who cares...if you want to know, go ask after the job is done). The crew was weather delayed for 2 hours (even though we did not receive rain, I guess he did where they stayed) and then was 2 hours late beyond the reschedule time. The contactor showed up at the end and told me who and how much for the check, and then left. No walk around or asking if I had questions. The windows look fine from the inside, but when I went outside, it just made me sad to realize how much money I wasted. Champion touted their superiority in quality of installation, but it was a sloppy mess. Overspray on the glass, visible foam spray, bowed siding, all sorts of caulk problems (caulk on the siding, "drippy" ends, and messy, rushed caulking), corners that don't line up, and one window that has an odd fit are the things I found after walking the house. I was angry that Champion used a traveling subcontractor for the windows and even more upset at myself for agreeing to this nonsense. Champion is sending someone out this week to address the issues, but it won't change the fact that the salesman was pushy and inconsiderate, the installation was a nightmare, and I still have to deal with Champion to address the issues that should have never happened. I sincerely hope the sales representative is ashamed of his behavior in my home and re-evaluates his sales tactics as I would not wish that experience on anyone. A complete waste of time and money. Do yourself a favor and find a local company that doesn't rely on ridiculous sales pitches and actually runs it's own installation crew.
If I could give 0 stars I would! I ordered windows from them the beginning of January. It is now August and I still don't have the windows installed! The first install, 2 windows didn't fit and a 3rd was broken. 2nd install date fixed the broken window and tried to install last 2 windows but they still did not fit, after they remeasured. Third install date, the 2 windows AGAIN did not fit. 8 months later and I'm waiting to see when the windows come in if they finally fit! Don't believe it when they say they will put a rush on your order, never happens. Don't believe when they say they will call you, never happens. I've called the national Champion number multiple times to be hung up on after being transferred and transferred and being on hold awhile for each transfer. I've listened to the Champion CEO recording so many times, just wish he'd let me talk to him and tell him what a terrible job his company is doing!
I can't answer yes to having used this business because for more than 3 months we have just been trying to get someone out to our home...or at at least schedule a date to come out. We have had an open ticket since at least April 21, 2021.We have called and have been given the run around. When my husband spoke with the service dept rep for our area, they apparently gave him a number to call somebody else who never answered or called back. He would call again, without a response. He was so frustrated that I tried calling. The first time I tried calling, I asked if there was another person I could speak to because our rep had not been helpful. I was told no that that person is the rep for our area. I asked if I could speak to their supervisor. Apparently neither the rep or their supervisor could be reached. So an email was sent with the supervisor included. I provided my number and my husband's. If anyone tried and failed to reach me, they did not leave a message. It was more than a week later when only my husband received a call/voicemail. I called back and to no surprise, the rep could not be reached.It's extremely disappointing that it has taken this long to not even have a date scheduled for someone to come out to our home. Let alone the weeks I'm assuming we will then be told that it will take to receive materials to repair the window.When our window first broke, we made sure to take photos and write down all the identifying information found on the outside of the window frame. We wanted to be prepared, helpful and not waste anyone's time. I do not feel as though things are mutual on the other side.
Hannah came to my home full of knowledge, professionalism, and enthusiasm. She discussed my project and answered all my questions. I believe I received an excellent price for the products I purchased. Hannah has also quickly handled follow up questions. After talking with her I ordered additional products.this was a very positive experience and I will recommend Champion to others.
While they were fast and efficient, I wasn't happy that they stomped on some of my flowers. I know it can be hard to work around them, not much effort was put into that in the back yard. Also, my daughter recommended me and tried to get the rewards program, she said she called and left numerous messages about it and they never got back to her. I sure hope that can be taken care of and she can collect the $300. they claim you can get!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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