Review Time
Call centre and support staff are so helpful, but then again they need to be as the chargers are a “bag o s***e”! Invariable they don’t work but you know that until you have gone through the myriad and inconsistent methods for charging eg app, RFID, Contactless. The app isn’t much better!
It should be minus stars but you do not have that choice. Used EV charge Scotland today only have a plug-in hybrid so only a wee top up for an hour was what I required. Once plugged in had 3 charge not started warnings so back to start procedure then charging. After 1 hour 10 minutes stopped charging cost on app just over £2 happy days. “Reality” 4 x £35 stolen from my bank account plus instead of just over £2 charge fee it is now £3.50. Contacted the charge scammers & was informed that they charge a web payment fee of £35 that will be refunded within 5 days and because of my restarting they kindly bundle it all together and steal £140 from my account. It’s bad enough in this on-line technological world to make sure you are aware of scammers but you certainly do not expect it from your own Scottish charging provider. What a disgrace who ever is the CEO of this company I expect your resignation in the news ASSP. James.
Avoid this company. I’ve never even used one of their charge points. I downloaded their app last weekend, and then received a spam email attempting to defraud me via a fictitious invoice on Tuesday. I’ve reported the email to report@phishing (.gov.uk) and encourage anyone else experiencing this to do the same
Used them once. They took my money, then took more money. I had to call bank to stop them taking even more money. No money returned to me. Money only flows one way... from your bank to their bank. Carger only charged 9 miles in 1 hour. Pointless.
Disgraceful company you will never be able to be confident of arriving at a charger and being able to charge your EV. Been to 3 separate locations today and all faulty with broken touch screens and card readers. Clearly nobody is maintaining their network. Absolute amateur's compared to Gridserve. Scottish Government should be ashamed of their EV provision compared to England.Don't let this shambles of a company put you off buying an EV.... Gridserve, BP Pulse etc always provide a fantastic service.
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