Review Time
Dreadful service, in Coatbridge there are 6 chargers within a ten minute walk of my home, not a single one of them functions. One neighbour states that the one in the carpark at their home has had a fault for over two years!There's a nearby hub of them at the Time Capsule which has around 8 points spread across 4 machines, one of them, by its own admission, doesn't work and has never worked, 5 of the remaining 7 don't work and the remaining 2 only work during a full moon, if you're facing North, North East and burn a sprig of Lavendar before logging into their app. Then there's the App - this may seem trivial, but when the points on the charger are labelled "A" and "B", why are their corresponding entries in the app labelled "1" and "2"? These terms aren't interchangeable. Unless you're directly underneath a 5G mast, no signal strength known to man will allow this app sufficient bandwidth to do anything except provide the loading function whilst processing payment. On the occasions that it does work, I'd expect to have the hold fund of £35 taken on more than one occasion, and I'd expect to wait a week for this to be returned to your account. The displays, if they even exist, on the chargers, say helpful things such as "Charger available" and "disconnect plug" on a display that hasn't been used since we landed men on the moon. Overall, just grim, and not recommended for anyone who would like to charge their car without overwhelming frustration.
This is one of the worst apps nd companies I have ever used. Nothing works. Even with registration the system freezes. Numerous times I have tried charging the charger doesn't work despite lengthy calls to the help centre. Today in Stromness I had to register. They asked me to put £75 on my account to begin charging and I once again got frozen doing this. Moreover I'm sure i have credit in my account going back a few years but there is no sign if this. The sooner a more competent company takes over the better.
From the moment you try to log into the app, things start going wrong. There’s no clear feedback if login fails, and confirmation codes often never arrive. When you do finally get access, you’re met with a clunky interface that gives you little reassurance about what’s happening.Start a charge and £75 is instantly blocked from your account - only for the app to respond with a vague “an error occurred.” You’re left stranded, confused, and forced to phone in.The real frustration isn’t just the broken tech - it’s the indifference you meet when seeking help. While most phone staff are helpful and knowledgeable, you’re often greeted first by a cold, dismissive tone or unhelpful diversions like being told to read the privacy policy.The bigger issue is structural: councils may own the chargers, but ChargePlace Scotland controls the network - and the whole thing feels built on the cheap. The interface lacks even basic user feedback, the system provides little transparency, and the entire experience erodes trust.Fixing the UX and UI should be the first priority. Better real-time feedback, clearer error messages, and more transparency around payments would go a long way. Right now, it feels like the system was designed to meet minimum requirements - not real human needs.
Just avoid - unreliable and unhelpful. We have tried several charge points in Edinburgh and Glasgow and have not once successfully charged our car. Each time it seems to be a different problem, whether it is with taking payment or actually registering the charge on their app. The one in Glasgow was a whole new level of bad, with us getting to the end of the payment process only for the error message "Chargepoint or Connector does not exist" to pop up. I'm still waiting for the credit card hold to expire so I can get my money back! Customer service is virtually non-existent, claiming that their chargepoints are fine when there is clearly something very wrong with this company.
After having dreadful experiences with this mob, thought I’d check their reviews which are just terrible, our Scotland holiday tarnished by endless not working chargers, dreadful website Surely the Scottish government can do better than this, how does the CEO keep her/his job with ratings like this
On arrival at the Sky Bridge charging point (11.30, 11th May) the 50kw cable was in use, but the vehicle driver was not present. On phoning CPS, (Cal I think) was able to tell me the charge status of this vehicle and also the nearest and currently available alternative fast charge location to give me options. Shortly afterwards the driver returned, card and EV point worked properly with no billing issues, so all good. Have to say I have always found the CPS staff polite and efficient when calling.
Two charge points visited in Inverness on the same day as I was there and back. Twice I had to call the support team, who, to give them credit managed to get me on charge when I couldn't do it with the app or my RFID card. Checking my invoice for one charger and I've been charged double the kwh cost that was on my app (cost wasn't displayed on the machine), even though I said to the customer support I was picking the 43kwh charger as it was cheaper (and it was only drawing 21/22kwh.) Would've been cheaper and quicker going to a podpoint but used this one as I'm trying to get the benefit of cheaper electricity over petrol. Then, because I stayed to help a second (elderly) driver navigate what to do, I went over the staying time by 5 minutes so I've been penalised for that. I'm going to fight my corner but I'm not confident. Charger info was confusing, charger was unreliable and I feel sorry for tourists and EV newbies to the network.
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