Review Time
It’s a pity there’s not a minus option. ChargePlace Scotland must be the worst EV charging company of all time, I’ve had the unfortunate times were I’ve had no choice but to use their chargers, at one point the charger took £150 (2 x £75), it was a good job I had the money in the bank ( I’m still waiting for £75 to be reimbursed 2 days later). Phone the help line, speaking to Mickey Mouse in Disney World might be more helpful.
As a new electric car owner and also a keen supporter of an independent Scotland, for my first ever use of a public charger I went out of my way to find a charging outfit with a Scottish connection. That was my first mistake. I attempted to use ChargePlace Scotland. I parked at a likely-looking charger. Then, after sharing debit card details, the charger told me that the identity number (of the charger) I was asked to input 'did not exist'. Somewhat naively, I tried again, before abandoning the attempt. I was astonished to find that ChargePlace Scotland removed 2 x £35.00 from my account. Now, while this is standard practice at petrol stations the balance of the reserved funds is usually reserved promptly, in my experience. (The charger I eventually used - Autel - successfully returned the balance within an hour.) At time of writing I am still waiting for anything back from ChargePlace.I have subsequently been told by a ChargePlace customer service advisor to allow up to seven working days or maybe up to 30, apparently. Or maybe not at all, in which case was told to get in touch with more details…This is, of course, outrageous. I will never use this outfit again. Zero stars would be a more accurate rating. Other electric car owners: be warned.
Every time we try to use charge place Scotland all you get are problems it’s either charger isn’t working, or the app won’t connect . They are supposed to be fast chargers yet they always take significantly longer than any other chargers ., it’s just such a poor service surely we can do better !!
This was the second attempt using the app and the second time it didn't work after taking the £75 from my bank account. I phoned and spoke to a rep that checked out the station and said it was working, then proceeded to verify that my charge had gone through but was unable to start the session without me depositing another £75, at the same time trying to reassure me that the money from the first transaction would be returned within 7-10 days. So in the meantime deposit another £75 in the hope that the new transaction will start a machine that didn't work the first time I tried it! I did suggest that I would forward the payment in 7-10 days if the charge was successful but that hit the floor like a lead balloon! I didn't try the charger even with the rep assuring me that they could start it remotely if there were any problems. Found a EV charger at Morrison' s that started with contactless card recognition and debited the amount after completion, what's so hard about that chargeplacescotland, get your machine's updated. UPDATE 15/11/2025I know I said never again but, I had a very low battery and this place was the closest so! Again I am £150 in pending on my bank and still no charge was achieved. After a phone call I was told the machine point that I was connected to was not working! How on earth are you supposed to know! There were no signs and the machine still takes the money from your card then tells you that it will not start…….AAAAAAAAAAGH! WORST EV CHARGING IN THE UK.
Infrastructure for EVs is pretty poor, so charge place are running up hill.Had issues with apps. Have 3 on my phone and they have caused me problems.Travelling to Glasgow from Oban, there were chargers out of order. 6 at Luss all showing out of order. Fast charger at inverary was out too. Got on the phone and the woman there guided me through getting some slower charge. She stayed on the phone to help and reassured me that she would get another charger en route if required. Great help and consideration. Surprised, because I wasn't aware that she could control the chargers and arrange payment over the phone. So if you get stuck, or find apps a pain, worth remembering.
This company is absolutely shambolic. I live in England & used to own an electric car, so had used different charging companies in the past. The experiences could be a bit hit & miss, but overall I never had massive problems. Came upto Scotland and rented an electric car, but charging it using ChargePlace Scotland chargers has been nearly impossible. The app is absolutely shambolic, to the extent that even when the manual input option is selected, (when the map option doesn't work,) it simply will not recognise the charger. I managed to, on the first time of using it and spending 10 minutes fighting with the app, start a charge on the car park charger near my rented accommodation. But today nothing would work, in any way, on any of the chargers I tried to use. I called the helpline, but gave up after 5 minutes and started driving home, however stayed on the call to complain. Despite my 1 star rating of the company, their customer service representative was absolutely brilliant, extremely apologetic and, most importantly, totally and unequivocally honest about how bad the problems are with the company. At no point did he go down the usual PR route of saying meaningless rubbish to try and distract from the problems ("Our customers are at the heart of our business, we have many satisfied customers ect") instead saying the service was not good enough. I also have no doubt he spends most of his day being abused by extremely frustrated drivers who cannot get their charges to work. Full kudos to him, zero to management!
On 23 September 2025, I charged my car. I waited, completed the charge, and the correct payment was taken from my card. I also received an invoice by email for that session.However, a few days later, I noticed that more money had been taken from my account, and a different invoice was created. When I contacted your team about this, I was told that I had used a charger at another time and location. This is incorrect — at that time, I was in a completely different place and did not use your services.Since then, I have tried to resolve this by calling your customer service team several times, but each time I was told to “call tomorrow” without any real assistance.This situation is unacceptable. I am requesting that you investigate this matter urgently and refund the incorrect charge.
Claim your business profile now and gain access to all features and respond to customer reviews.
wakelife.co
good-win-racing.com
extremetacticaldynamics.com
campervanvillage.com
www.bilhuset-midt.dk
maxspeedingrods.com
chapelhouse.co.uk
myfrostguard.co
jennychem.com
coxmotorgroup.com