Review Time
Paid £12 for a card 7 weeks ago, still has not arrived. Called last week to request a refund when they said that this card had not been issued, they offered to send the card out and a refund. 10 days later I have still not received either.
Beyond awful. Have had my ev for under 6 months and have NEVER had a positive, straight forward experience while using the facilities. Very expensive, not enough chargers near my place of residence (only 7 in a 2.5 mile radius and only 1 fast charger) and half of those don’t work! Neither The machine nor the app warns you that is out of service but will still block the £35 every time you attempt to charge, they even charged me £5 for a phantom charge in an out of service pod! Absolute joke of a company… And the advise on the phone? ‘Go find another one’…
I said £12 for the card bonuses in my trio tonscotland 2 months prior to departure. Still not fot this non 12th Feb and go tomorrow. When contacted you grt fobbed off with just call us we are inundated with emails blah blah. Absolute disgrace ripping people off for £12 and refuse to refund when asked you all should be ashamed
Tried very hard at Broxden P&R to charge. 2 stations out of order (red lights). 2 more stations would not accept any of my credit cards. Had to wait for the one working station that would accept my credit card to become free. Useless service.
Charging place scotland app is terrible couldn't get registered so did the online webpay they took £35 and the charger wouldn't work, phoned the 24/7 customer support number to sit on hold for 18mins to be told the charger wasn't working now. Waiting on my refund customer service is none existing with this company. Stay clear of there chargers
When this company started up they were brilliant, now I would give them a zero rating!! Why does the Scottish government continue with a contract with these guys!! The app never works; every charging station you go to doesn’t work!! What’s the point, I charge at my house but when I do need to charge a car away from home their network is shocking!!! And they over charge as well! I used them a few months ago and I was charged nearly £50 for less than an hour!! Won’t use them again and thinking about going back to an ICE vehicle!! 🤬🤬🤬🤬
Joke of company absolute rip off Needs to go back to government ownership absolute joke let me left me stranded cos unpaid 3p failed charge then block card unable change car until 3p wos paid wos told take up 5 day for be take ask no way to manul pay it joke of company
There is no option for a zero star review. This whole business is not fit for purpose. Greats multiple maximum fee charges to payment accounts without authorisation for any vehicle charges. Takes multiple amounts of unauthorized payments without providing any service at all, every time you try and use it. Beware.
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