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From moving in 10 months ago we are still trying to get our house to the executive standard, that we thought we were getting from our site sales care team experience. We are really disappointed our house is not yet our home so many issues. Customer Care (get the star) on site have a hard job on their hands to try to organise all the remedial works for the issues which shouldn't of been there as part of a new home - our experience has not been great at all and caused alot of stress! The expectation of having people at home during the week to fix the issues is impacting our working commitments (there been so much time weve taken leave to be in the house). Site try to resolve issues but it's slow and we are in-between Charles Church and contractors, blaming each other for poor work standards, time delays. There's a lack of coordination to correct issues , Charles Church should invest in an electronic platform which records all home issues, provides the plan which customers can view and receive updates instead of mulitple emails, home visits, phone calls. From damaged kitchen units, to poorly fited of flooring, lack of insulation,all bathrooms being pulled out to replace tiling and grout, back door repositioned, garden lawn poorly laid, paintwork has been of a poor standard despite many times of them coming to fix. The list goes on and on. Today I just hit the all time low and I'm fustrated and sent another email to site to ask for the plan and to ask them to get me some sort of reason why my house has been in such a state. I'm extremely disappointed, fustrated and tired of being in the middle. I feel like its never going to end and I'm not an owner of an executive home as advertised.
Charles Church seem accommodating and professional until they have your money in their bank, afterwards they couldn’t care less. The quality of the build is certainly not five star; more like rushed and amateur, and the aftercare service is even worse. We have encountered so many problems in our new build home and we are simply ignored when trying to have these issues rectified; some small snagging, but some quite significant issues. I’ve raised a complaint about the length of time it is taking for issues to be fixed and am now just ignored by the complaints department. We have also been manipulated previously into leaving false positive reviews. Overall very disappointed with our experience. Would not recommend.
Charles Church, Silverwood.Great experience from start to finish. Chloe was a big part in our process and she went above and beyond. We also had John look after us in the sales office, both great, friendly and professional people. Site manger Jason and the team have all been great. Very pleased
Today we visited The Croft in Burgess Hill, and were warmly welcomed by Amy, the sales executive. She was polite, patient, and highly professional throughout. Thank you, Amy. We couldn’t able to purchase due to my part exchange offer came low. But I appreciate the emails from Samantha and Amy and their patience.
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