Review Time
DO NOT TRUST THIS COMPANY! had a vacation planned they canceled my vacation then yell me I can only get credit back, I agreed. They then tell me they have to attached my credit to a booking to keep it and now they are telling my credit is gone because I did not take the trip that THEY attached my credit it! They literally stole my $3000! I need someone to fix this asap!
If I could give zero I would. Wait times at least an hour. Reps babies and dogs barking in background. Wrong info given by different reps. Did not process my travel credits properly causing me to miss trips in my price range. No accountability or rectification for their errors!!! Scam scam scam
Horrible experience. Booked a vacation and purchased their travel protection which said I could make changes at no cost and could cancel for any reason and receive 75% of my money back. They changed one of my flights without my knowledge and when I called to try and change it, they stated there would be no fee and then told me I had to put another $1,000 towards my deposit to “confirm the change” and that making this change would voice my travel insurance and I’d have to purchase again. Furious, I decided to just cancel my trip. I spent 2 hours on the phone trying to get them to honor my 75% money back. They finally agreed, but basically called me a thief as the call was finishing. I just rebooked my trip by myself…. $1,500 cheaper than what cheap Caribbean charged me. They are a giant scam.
I would give ZERO stars if I could. DO NOT book international from US with Cheap Caribbean. Once you are out of the US you are on your own for travel rebooking accommodations and transportation if you are stranded or delayed for any reason (weather, etc.). They DO NOT answer the phone while you are traveling and they DO NOT honor the call back if you are on hold for hours like the voice system claims. The hotel you chose will give you the Worst possible room even if you place a request when booking. We had a medical emergency and received NO HELP from the in travel Cheap Caribbean number even though they claim they are supposed to assiat with getting help. My husband almost died due to our inability to secure an ambulance to the hospital or a paramedic to our condo (that we had to move to and pay out of pocket for due to travel delays)! The is our 2nd and LAST time using CHEAP Caribbean. Save yourself the headaches, money, travel terror and potential death outside of the US. Thankfully knowing Spanish I was able to get is through this Horror show of a vacation. And if you must book through this terrible company, add the travel protection plus or your are completely screwed and your booking is useless. AVOID CHEAP Caribbean!
Purchased All-inclusive package. Received only flight details, no hotel confirmation or any other details.No customer service at all. Chat option cannot solve any issues, all they can advise is to call the 800 number. No live person on this number ever. You can listen to music till your retirement.Sounds like fraud or scam website, will have to report to BBB.
I had an issue booking restaurants in advance for our upcoming trip to Mexico. The resort app said they could not find my room reservation. I was nervous after reading these reviews and called customer service. I had zero wait and spoke with an extremely friendly woman that put my mind at ease. She called the hotel and got the correct reservation number for me that the app needed. It worked and we are good to go with restaurant reservations and pre booked into our resort. I had a great experience calling customer service!
Cheap Caribbean ended up costing me hours upon end of my time and is now trying to steal my money. We originally booked a trip to Jamaica in February 2020 (pre COVID) planning to travel in December 2020. As the trip got closer, we noticed Jamaica's restrictions were almost unreasonable. We called Cheap Caribbean and asked to transfer our credits to a different location due to precautions in place in Jamaica. We spent several hours on the phone, but they rebooked us 2 trips for the price we had paid for one. Great, right?! NOT. Whomever rebooked the trip, did not apply the credits to our new reservation, so the day we went to check in for our flight, it said we did not have a trip itinerary. This was a Sunday, so naturally, we were not able to reach any one by phone. We proceeded to be able to get a new trip booked but still had credits left after this trip. In April 2021, we booked a new trip for December 2021. I was told I had remaining credits that could apply to the down payment. I also put down money at that time. In early November 2021, I had to finish paying for the trip. I called and made the payment and received email confirmation that my trip was paid in full. In the weeks that followed, I kept receiving emails stating that our trip was not paid in full. I called Cheap Caribbean each time I received these emails and each time I was assured, "Do not worry, your trip is paid for." WRONG AGAIN. 3 days before my trip I received a cancellation notice. I called the company and they said it was not paid for, even though I had received mutliple emails stating that it was. We did not end up traveling at that point due to the company's error. I am not trying to book a trip with the $4,349.34 that I paid last year and they are saying that only the people who were traveling last year are able to use them. Even though I am the only person who paid for it. All with my credit card. Stay away from this company. Use expedia or some other agency.
I wanted to use this company to book an all inclusive in Dominican republic for a party of 10 with five separate rooms -would have been a good profit for this company but they never returned my email and after several days I tried to call them to get this group set up and I kept getting a pop-up asking -why am I calling and having to fill out a full questionnaire just to get to talk to someone. Shm I will use some one else
My post date number E8DF00CJ I had booked a trip for me and my family I work in the music Business manage a lot of well-known major artist in the industry they have a lot of following over 20 million followers on social media the reason I’m coming to leave a review here is cheap Caribbean robbed me took over $6000 of vacation money and canceled my vacation on a reservation when there’s a bunch of people you have to cancel the person out they canceled my whole entire reservation and nobody was at able to take a vacation I called to get a full refund because of what they did do to Covid three months later still giving me the runaround now they don’t wanna refund me after they told me it would be a complete refund with paperwork now that there’s paperwork they don’t want to refund because there was no insurance this company is a complete scam anybody reading this no they’re gonna rob you I will not give up until I get a full refund I’m going to take this to news social media we’re over 40 million people with seen throughout all my artist pages the worst part about this is if they’re doing it to me imagine what they’re doing to other families it’s not so much of the money for me it’s about the common respect a gift to people you don’t know if this is a harder working money or living paycheck to paycheck once again if they did it to me imagine what you’re doing to other people this could be you don’t book with cheap Caribbean their frauds
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
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