Name: cheapcaribbean.com
Telephone: 8009152322
Rating: 1.6

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alsonotlefthandd98 Guest

4 years ago

Stay Away

Where to start? Our family, friends and ourselves have been using Cheap Caribbean for years and no problems until 2021. So, we have reservations for Riviera Maya in March 2021. Weeks before our trip Spirit Airlines changed our flights and we couldn't do that so we got future credits to use and had to switch our Riviera Maya trip to May and move our Jamaica trip to March, both witn"CC". So, At the airport for our Jamaica trip in March and "CC" screwed up and put both our flights in my name. So after "CC" promising to get us to Jamiaca the next day and after more Covid tests and 14 hours of phone calls, they were unable to get us to Jamaica. So, a manager named "BETH" got us a complete refund for that trip and gave us each a $250.00 credit to apply to our May Mexico trip! Well, Spirit cancelled our flights for MAy and "CC" found us other flights for $800.00 more. GEE< Thanks!! So, Spirit screwed us over twice and I understand its not "CC" fault but now we tried to rebook the same Mexice trip for June and Cheap Caribbean does not want to extend the Credits that "BETH-Manager gave us for the Jamaica screw us and to make things worse, they want to give us more SPirit airlines credit. No thanks, The price of our May trip to Mexico is almost exactly what the trip will be in June but now they say in an email yesterday that we have to wait until 21 days before our trip to transfer credits. How in the world do people make plans like that? We have phone records and "CC" records everything as well and we have spent over 20 hours on hold and very little time actually speaking with somebody. We are not asking for anything unreasonable. We just want the money we spent for our trip transferred to our new trip and no more frickin credits with Spirit airlines. I dont care how many hundreds of people you claim in the email have problems too. No other company I have ever dealt with in my 60 years on this planet have given us worse service. We will be writing board of directors, BBB and whoever we can until this problem is resolved. How can a company go from giving good service and no problems to a complete flop? My god, we had 3 vacations planned with Cheap Caribbean this year. We cant even book 1 now as all our money is tied up in credits we cant use, Lastly, when we call, the "Beachologist" has to read our notes which takes anywhere from 30 to 45 minutes on hold to read and then, they are unable to help. We ask for a manager every time but they need to read the notes which takes time and then they cant help anyway! Sorry for the length but its hard to condense any more than this! JIm And Suereservation number 4NL200cj & 524DA0cj

Date of experience: Apr 28, 2021

Sharon T. Guest

4 years ago

Stay away from this place

I booked a trip including direct flights. The return flight was changed to one that lasted 8 hours instead of being a 2 hours direct flight so I called CC and was transferred to a department that could help. I waited for 2 hours and 20 minutes before giving up and calling the airline. I was told that in addition my outgoing flight was canceled and that I needed to contact CC. After speaking to a CSR I was told that it wasn't their fault that my flight got canceled and that they wouldn't refund what I paid since they were a non refundable company. My only choice was to rebook a trip to a different destination since the one I originally chose didn't fit the original dates and, because a month had passed since my original booking and prices had gone up I had to pay extra for a vacation package that originally was way cheaper than the one I booked first. Overall a horrible experience. Please stay away from this place. It looks cheaper but at the end you will be stressed and spending hours waiting for someone to talk to and extra money.