Review Time
This was the first and last time I will ever use cheap caribbean. I booked a trip for May 2020 and obviously had to cancel due to covid lockdowns. Airlines and hotel refunded them but they refused to give refunds, only travel credit for future trip. Had to cancel new trip again due to covid and they tried to charge $200 per person airline cancelation fees even though airline did not charge it. Fast forward 2 years later, another cancelation due to someone testing positive for covid 2 days prior and they again charged 200 per person airline fee, 100 per person "Brand fee", 1 night hotel fee and 176 for airport transfers. $2,081 total charge. I paid additional for my flights for " no change or cancellation fees". The airport transfer fee is just stealing my money. The transfer company policy is no fees if canceled by 4pm day prior and I canceled by 11am day prior. They kept my money for return to airport also which was 5 days later so WAY before the no fee cancel period. Cheap Caribbean is dishonest and stealing from customers. I guess they don't care about repeat business. DO NOT EVER book with them. They also do not have a lot of the good hotels you can find on your own and flight choices are limited. I am having to argue thru emails to get my airport transfers money refunded wasting hour of my time when it clearly is refundable.UPDATE: cheap caribbean replies immediately to this original post to reach out to them and when you do....they completely ignore and don't respond. Another example of their TERRIBLE customer service.
We booked a 5 day all inclusive vacation that included flight. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! That added an extra $200 to our trip. So Stay away from this website and book elsewhere the headache of dealing with these people, their scam-like practices and their poor customer service is not worth the money you are supposedly saving up front. Do not book with them.
Booked vacation to Antigua with my boyfriend for April 2020 (cancelled due to COVID) and received future travel credit to book a new vacation which was totally understood given circumstances. Upon booking a second trip 1 year after booking first, we received notice 2 months later that the hotel closed. At this point, the vacation needs to be cancelled as passports have expired and we're having issues with passport processing delays. Additionally, my boyfriend is starting new job through academy for 6 months and will be on probationary period. I explained the situation to customer service and they said they couldn't do anything, used insurance credit we bought to cancel airline even though we booked through Delta prior to April 30th, 2021 in which ALL flights were refundable/no-fee cancellation (definitely scamming to take additional money from travel credit). I asked for an extension on using the travel credit (MY OWN MONEY) and they said an extension is not possible at all and the new expiration date to rebook is dec 15 2021(makes no sense, I booked previous vacation jan 7th 2020 and rebooked 2nd vacation jan 4th, 2021). However, they said we could extend the expiration date if we pay $404.96 in addition to our balance TO USE AS TRAVEL CREDIT. They refused to put me through to supervisor or accounting services and customer services continued to tell me over and over that they could not help me. I was only offered an EMAIL to contact them with my situation and customer services didn't want to disclose supervisor's name to address in an email. They are a nightmare to deal with on the phone and only use middle men to tell you they can't accommodate your situation. I will never book a vacation through a 3rd party, especially this particular one. I DO NOT recommend giving Cheap Caribbean your money, prices are similar on hotel websites anyway!
the worst vacation and experience we have ever had. We booked a room with a double bed and ocean view, when we arrived at the resort in Cancun they informed us that they did not have rooms with a double bed and ocean view, it took us more than 3 hours to solve the problem, we were calling cheap caribian to See if they could help us but they never solved the problem, in the end they gave us a room and put a matress on us, at night it rained and our room flooded, they gave us another worse room and we kept insisting that cheap caribian help us But they never returned our call, not even to apologize, I recommend that you do not use this page because they are only interested in our money and never solve problems,
Once they have your money, they will NOT refund you or work with you. Worst customer service if you’re rebooking with a credit. We spent hours upon hours trying to book a vacation with our previous credit and it has been impossible. They have zero knowledge of their services and you have to wait online for hours. I still have not resolved my issued was not able to speak to a manager. Don’t waste you money please, it’s super frustrating. You can book on other sites. Even though it says that an agent from CC will contact you below, they still didn’t solve my problem and ended up paying $3,000 more than expected. Ripoff!
I wish I could give cheap Caribbean zero stars, it is definitely the worst customer service I've ever received, I booked a vacation and when I called to cancel they canceled without explaining anything to me then I find out that they should've helped me reschedule instead as the credit takes a whole month to get processed and they will not refund my money so I have to wait until the credit gets processed. I called anyway to see if they can reschedule over the phone and that has taken 5 phone calls and several representatives that have no idea what they are doing. Currently I have been waiting on the line for 40minutes and they have not helped me re-book. This experience has been the worst for me. DO NOT USE THIS SITE!!
I will never spend another dime through Cheap Caribbean ever again. As a matter of fact, I have booked about three trips since then, and realized it's a bit cheaper doing it myself. So, thank you Cheap Caribbean for your unprofessionalism. I will make sure that I post this on every review site.To make a long story short, I booked a trip through Cheap Caribbean to go to Mexico. Once I arrived, I immediately went to the front desk to check in, only for them to tell me that they have no reservations with me. I had the confirmation email to verify and still it was not in their system. I said no problem Sir, I will just call them myself. I called and spoke to several representatives through the chat on the site (In which the dialog, I still saved and have) and all they kept telling me was that they were busy, and it was nothing that they could do at the moment. I literally had to come out of my pocket to pay for a room that was already paid for! I called them throughout my trip (Which that was in February) up until today (In July) and I have yet to resolve this issue! I am so furious that I had to spend $550.00 of my hard-earned money on something that I already paid for. You guys lost a faithful customer, and I will continue to spread the bad news about this company, because this organization seems to be corrupt. I won’t stop until I get reimbursed. I still have the confirmation for it and the receipt at the place when I paid. Absolutely furious!
If I could give ZERO STARS, I would. I booked a trip back in MARCH...3 months later, nobody is returning emails etc regarding the trip being CANCELED a week after I booked it, mind you...they didn't even alert me of the cancelation, I had to find out when I went through the airline to book my seats!!!! There was no flight itinerary because it was canceled...Out almost $2000 dollars. BBB cannot get a response from them, my bank can't get a response from them...UNBELIEVABLE!!!!!! I don't know what to do at this point.
Unfortunately, I have a upcoming trip booked with this company. I am absolutely disgusted with the service. Between online and customer service pricing, they will change in a matter of seconds. You will not get an honest answer and they try to scam you out of money. There is no one there who actually assists with customer service nor offers any help. Just as the name implies, cheapcaribbean, this is exactly what you'll get. If you prefer to be treated cheaply proceed forward, if not RUN and book elsewhere.
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
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