Review Time
Booked a beach vacation with them told them how important the beach is to me and they picked the worst beach possible for me to vacation on covered in seaweed. It ruined our vacation because the whole point of our vacation is to have a beautiful Caribbean vacation. We could’ve gone anywhere and they picked this hotel and the beach that was covered in seaweed. I tried calling Cheap caribbian every day that I was on vacation and was on hold for over an hour and could not get anyone in the phone. I even tried emailing them and they didn’t email me back until after I got home!! The worst experience ever do not book or travel with them.
Discussed with everything! They want money as much as they can. From the 5 times I've called only one person who genuinely helped me and was honest. Others lie not to refund money or lie and trick you into buying again the trip. Today was the last stra 3 hours waiting to be told I have to pay just for air fare same amount i paid for 7 day all inclusive fee.Ill be complaining to the government page of us.gov travel for anyone who needs it is here
I have used Cheap Caribbean on 3 separate vacations.I have been using them since 2017. This site is ezpz to use and have friendly and VERY helpful agents.They do their best to assist unlike some American companies with American workers. Sheese I'm an American and feel embarrassed.. I am not a paid for my review.
I received an email all was booked and ready. No one called me and my reservation was canceled!! WOW Flying so many miles to a foreign county and no reservation. I even received a confirmation my reservation was confirmed by cheap Caribbean, when I called they said for non payment - gave them company card and they never bothered to run. I figured they had. I made 4 room reservation all but one she processed, the assistant at cheap carribbean did not run - so far two days of my vacation wasted due Cheap Caribbean terrible staff...I called they said they would fix. Still no fix going on day three!!
I am disgusted with the service provided by cheap Caribbean and Amstar. I missed one full day of my vacation due to the error of the booking agent. My name was spelled incorrectly in the reservation and when cheap Caribbean was contacted immediately after receiving the email confirmation, we ( it was a two person trip from two different cities) were told it would be corrected and resent. The second email included my correctly spelled name along with the incorrect spelling on the itinerary with no change to the spelling on the airline ticket. Cheap Caribbean was called again and we were assured that because one letter was in the wrong place, as long as I had proper passport and photo id, I would be allowed to check in. This was incorrect. I got to JFK and Delta nor Aeromexico would allow me to check in and stated they were unable to correct the spelling - it was something cheap Caribbean had to do. I waited on hold with cheap Caribbean for over one hour before speaking to an agent. An agent that tried to make jokes and make light of my situation. By the time I finally was able to speak with this unprofessional woman, my original flight had departed and I was told there were no other flights I could board that day and would have to wait for the following morning. I asked for a confirmation number and was told it would take 2 hours because “ticketing was slow on Sundays”. Needless to say I never got that email so I called again and spoke to another woman that was able to give me a record locator for my new flight, which she said the previous agent hadn’t actually booked- she had only sent a note to the ticketing section, and that I would get a new confirmation email. That email also never came but at least I had the record locator which I was able to use and check in with. I wasted transportation money in car services to and from the airport my original flight day and had to go and get another Covid test done to ensure I wouldn’t be told I was outside of the three day window. When I asked for a refund, the first agent told me someone would contact me regarding that ( clearly she just didn’t want to deal with the matter) and the second woman told me I wasn’t entitled to one because the other person in my party was able to go on the original day. I paid $700 for 5 days 4 nights and was cut to a 4 day 3 night trip due in FULL to their error and no efforts were made to extend my trip by a day ( which I asked for and was told I’d have to pay for the additional day) or refund me my money. The other person in my party successfully getting to Mexico has zero to do with the money I spent for my portion of vacation for 5 days. If I paid for five days I should get 5 days or a refund for the day of my vacation they caused me to lose. When I finally arrived to Mexico a day late, Amstar did not have my name on the list for transfers that day ( because I was supposed to arrive the day before and clearly my repeated efforts to ensure cheap Caribbean accounted for this when they booked my new flight were ignored) and I was told I had to wait for a hand written ticket. I then waited one full hour in the heat before being given a ride to my resort. Leaving the resort, Amstar dropped me off at the wrong terminal at Cancun airport. I had to pay $25 USD for a taxi to my correct terminal so that I could make it home and not miss my flight. This vacation was the worst I’ve been on due to the many failures of this agency and it’s lack of efforts to amend the situation. And I will be telling as much to everyone that asks about my experience.
We had travel credits with Cheap Caribbean for four from a cancelled trip last year due to covid. I carefully researched the trips we were planning and "knew" what they would cost. After significant time on the phone to book the trip I was given a total that significantly more costly than what I had researched.Unfortunately, I had spent too much time on the phone (because their reservation process is cumbersome, at best) and I had to go to work. But, I was unclear that what was happening was an unchangeable reservation.For the life of me, I do not understand why their reservation agents would see different prices than what is posted on their website. Unless it is to capture the extra cash flow from people. I'm now stuck spending hundreds more. It seems to me that their post-covid business model is to trick people who have outstanding credits into spending more than they had planned to.So clearly, I've made two mistakes. My last mistake was I failed to understand what their agent was explaining to me in her broken English. But my first mistake was booking through Cheap Caribbean at all. You can bet that it will not happen again.Now I'm stuck. Pay them more or lose all my credits. To make it even worse, I can't get anyone to let me know the balance owed so I can pay it. When I go to the reservation it only shows the totals, because for some reason their system will not apply the credits yet.What a rip off!
We booked our trip to a family wedding for two couples. Cheap Caribbean only sent one set of reservations. I was on hold for over an hour and Cheap Caribbean told me the problem was fixed. I checked the next day and it was not. Another hour long phone call finally got the problem resolved. Trip date May 7-12 2021 destination Catalonia Royal La Ramonia in the Dominican Republic.
Dont waste your money and time with this company. Booked our trip on June, 2021 to Cancun. I've contacted the hotel which we booked through cheapcaribbean. The hotel doesn't have our reservations. I've contacted Cheapcaribbean 3 times and was on the phone for hours. They charged our credit card without booking the hotel reservations. Worse experience we've ever had. I would rather pay more to book with Expedia!!!!
My rating to cheap carebbean is actually zero, no stars! My girlfriend and I booked what we thought was our dream vacation. It was supposed to be a celebration of the new year, my girlfriend's birthday and her wish to swim with the dolphins. Cheap Caribbean promises trip options, but failed to deliver promptly to us. They also failed to follow up with us during the trip and after a trip that has been booked and paid in full although we attempted to reached them with no response. The resort they recommended was part of a coalition of high-pressure sales which included representatives from some local site seen. After the purchased of tickets to swim with the dolphins at Royal Solaris, on new years day, on my girlfriend Katiria's birthday, as a result of the negligent driver for Cabo adventures who was speeding, 6 other passengers, my girlfriend Katiria Ayala, and myself Muguel Castro we're in a terrible accident resulting in injuries. I attended to Katiria after the accident while we were still at Royal Solaris which was a few days of serious pain for her and me both. After returning to the USA Katiria has gone through some serious medical treatment, studies and therapy as well as I. We've contacted Cheap Caribbean to ask for a refund and have not yet heard from them even after several attempts. It seem that after spending $3,152.62, they have no sense of urgency to rectify and issue a refund. Their continued partnership with Royal Solaris resort and the team of representatives placed in their locations is an indication of profit above service and people.
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