Name: cheapflights.com
Telephone: 000000000
Rating: 1.7

CT Guest

We used Cheap Flight to book a ticket…

We used Cheap Flight to book a ticket to Orlando and when we got to the airport the flight has not seat. I won’t recommend using this service. Go to the airline directly or use google flight. Cheap flight is Not reliable

Date of experience: Dec 16, 2020

Ab Carter Guest

5 years ago

Not refunding money / Cancel flight

I will NEVER use or recommend Cheapflights to anyone. When I purchased my airline tickets I paid extra for the travel insurance so I could cancel my tickets if something came up. With all the crazy events happening this year I thought it was a good idea. I called to cancel and got the run around and was told to file a cancelation form online which I have done twice. Each online claim finally comes back and it shows "Claim determined not payable". Every time I call back I am not able to speak to anyone and the number I call hangs up on me.

Date of experience: Sep 29, 2020

Cletus Guest

5 years ago

I had a nearly catastrophic event on a…

I had a nearly catastrophic event on a booking to Cabo. I dealt with a man named Edward and a kind and patient woman named Rebecca. I had booked flights that somehow came back from American Airlines as 2 separate flights, which would have raised the price a lot They worked magic and as of now, my flights are back on par and at the original price. On a side note, it was probably like pulling teeth to work with American Airlines to have the original booking work to my original purchase. Hoorah to Edward and Rebecca. More to come after trip.

Date of experience: Sep 22, 2020

Fabienne Reed Guest

5 years ago

Horrible customer service...dont book…

Horrible customer service...dont book from them ..they blame it on the airline..they say your flight is cancel days prior to your destination..they don't email you like say they do..hard to understand..and want more money from you after they cancel your flight.. Very unprofessional..

Date of experience: Aug 28, 2020

Thaddeus Guest

5 years ago

We had a more positive result.......

I see the recent negative reviews about CheapFlights.com and just wanted to relate our experience. I gave 4 stars only to get a positive (green) rating. In truth I would only give 3 stars as I wish we did not have to resort to our initial negative review. In summary, my wife and I were due to fly to Japan and part of our trip was going to be in South Korea. Our plan was to get a ferry from Japan to S. Korea and then fly back to Tokyo at the end of our long weekend in S. Korea. We booked that flight with CheapFlights. Unfortunately, we had to cancel the entire trip as my wife's brother passed away suddenly. We requested a refund from CheapFlights and had supportive documentation however we were getting nowhere.I then found this website and wrote a negative review. I was contacted almost immediately and, after some minor haggling, the full amount was refunded. As a side note, after the funeral my wife and I booked a trip including a flight and rental car through Allegiant Air however had to cancel that due to COVID. We re-booked and have had no end of problems with Allegiant. As a last resort we came to TrustPilot to write a negative review however we see that Allegiant, unlike CheapFlights.com, either do not monitor their negative (or positive) reviews, unlike CheapFlights.So, kudos to CheapFlights. Hopefully you will sort out the issues that I see recently posted for a number of people as you did for us. Thumbs down to Allegiant Air for whom "Customer Relations" matter nought!

Date of experience: Aug 13, 2020

Sapphire Cooper Guest

6 years ago

I lost my money!!!

I purchased a flight for Oct 19th and for some reason it moved my dates to the 22nd I called the next day to fix it. they pretty much told me to use the ticket or lose my money. Very disappointed. never using this website again!!!!