closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

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Review Time

Colleen Howard
This company could learn a thing or 2…

This company could learn a thing or 2 about how to speak to customers.

2
Date of experience: Jan 28, 2025
Gertrude Foster
Was told when took out policy we were…

Was told when took out policy we were covered for loss or damage to personal items ! Tried to claim for Bracelet Lost over xmas and was told we are not covered for personal items ! or if the TV falls off wall we not covered for accidental damage to anything either ! Complete waste of money Stay clear go with sumone who don't lie to you.

1
Date of experience: Jan 23, 2025
Grace Barnes
I will NEVER use those idiots ever…

I will NEVER use those idiots ever again....the questions they asked me where ridiculous and intimidating.....completely out off order....if it had been for maybe £1000000 I might have let it slip but it was for only £1500.....never never again

1
Date of experience: Jan 19, 2025
Tiki6829
Very good experience with close…

Very good experience with close brothers this is the 2nd car I have a finance with them. Good communication. No problems at all

5
Date of experience: Jan 18, 2025
Leanne Cooper
DO NOT USE CLOSEBROTHERS

DO NOT USE CLOSEBROTHERS, took a vehicle for 14k and ended up paying 18k rang both closebrothers and the dealership on Tue same day to cancel, no help at all, apparently I have signed my life away. Comlete waste of a company, money snatching company, rand customer sercoes the lady on the phone was not helpful at all, PLEASE AVOID AND READ CARFULLY YOU WILL ONLY REGRET - shambles of a Company even the dealership told me they work alongside with close brothers so that’s how they make their money and they will not cancel - worst or Tue worst so as a customer no cancellation Period no flexibility

1
Date of experience: Jan 17, 2025
Jolyon Cooper
Avoid this company at all costs they…

Avoid this company at all costs they have lied for years saying I made a claim on my vehicle which never happened, when I go to renew my insurance it flags up increasing my premiums,I soon as I made a renewal with another insurance company.🦈🦈

1
Date of experience: Jan 16, 2025
Christabel Wilson
Tried to get finance turned me down why…

Tried to get finance turned me down why my credit rating is good no other finance no mortgage but no

1
Date of experience: Jan 15, 2025
Gina Cooper
Perfect from start to finish…

Got an email today to say my agreement is coming to a end very shortly… this is my second time using Close Brothers and would certainly use again in the future. I have nothing but positive comments regarding them the whole process was smooth and painless from start to finish.

5
Date of experience: Jan 15, 2025
FL64
Money grabbing barstools

Money grabbing barstools, very slow at everything, over an hours wait on hold every phone call I've made.Look elsewhere is my only advice....

1
Date of experience: Jan 14, 2025
Lara
When I 1st needed finance 5 years ago…

When I 1st needed finance 5 years ago they were helpful and straight forward. They keep in touch throughout your agreement to keep you up to date as to where you are aswell. Great service. Thank you.

5
Date of experience: Jan 13, 2025

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