Review Time
My building insurer changed finance company in February 2025 and Close Brothers issued finance agreement in joint names. Everything went fine until my wife passed away in April, then the fun started. I tried to have the policy changed into my sole name, which I thought would be easy but Close Brothers had different ideas, I submitted to them the death ceretificate and copy of the "Will"Close Brothers claimed that this was an executry matter, which my solicitor and executors stated otherwise and they continued not to accept. They also stated that my wifes "Will" was not valid as it only had one signature on it. The solicitor put it in writing that in Scotland only one signature required. Eventually they had to accept the fact that they were in the wrong. Also sending out letters in my late wife's name which they eventually apologised,The premiums to Close Brothers were paid from February and after my wifes passing as the bank account that was in joint names had been transferred into my sole name By this time the solicitors bill relating to this matter was building up un-nessarily. I set Close Brothers a time limit for completion which they were anable meet. Close Brothers in turn sneekily paid into my account £60 I only noticed this a month later checking my bank statement. Close Brothers stated that this was a compensation payment bringing the matter to a close. I have now informed Close Brothers that I am seeking that the solicitors fees relating to this matter be reimbursed. They are refusing. I have written to them again stating that I am considering taking further action.Question for Close Brothers, what is the point of joint names on a policy if it leads to this state of affairs. I cancelled the policy and went elsewhere without any problems.
What a horrible company. I had to transfer the V5 into my ex partners name as ANPR had picked up she was driving the car without tax, insurance and MOT. DVLA claimed as the car was in my name i was liable and advised me to put the V5 in her name. As soon as i did, she sold the car whilst there was still a financial agreement outstanding. I have spoken to the Police and they have asked for Close Brothers to contact them as the car belongs to them until the finance has been settled.Dispite numerous phone calls and crime reference numbers given they have still not done this. They are assisting an offender which in the UK is a criminal offence.
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