Review Time
Asked someone to contact me and was told they would that day, Never received a call that day or the next. Not a company I would wish to deal with my financial affairs if they even ignore new clients what they going to be like once they have your money!
This would be a 1 star if it weren't for the amazing service ONE PERSON in the company offers. Amy Randall is the only person I would ever deal with in CLS again.My broker, nice as he was, Ryan Hall, did not give me the impression he was honest with me at all times. Said there were things he was "telling" his management but couldn't forward on my emails so they didn't have the full story. Also when I was offered a QUOTE for a solicitor, CLS recommended solicitor was in fact instructed! And they were awful!! But I know the broker gets a bonus for getting them used...My case manager Emma was so rude I had to put a complaint in. Belittling and treated me like I was a problem and didn't know what I was talking about, despite having been a broker myself for 2 years. I ended up not having a case manager to use as I didnt want to work with her. I was sent another clients documents (GDPR anyone?) and because I complained about this my £2k fee was reduced £1.5k (thanks!)Finally it was presented to me that it was a condition of my mortgage to have protection, and I had to fill out a form stating my reasons for not doing so to go to my lender. I know again, this is completely false, and almost scaremongering people into taking out policies that earn CLS big commission when they are not required to do so.But Amy was wonderful. Immediate contact, regularly kept me informed, can not fault her in the slightest. Chased solicitors who ignored me, chased internally (my broker!) who was "slow" getting back to me. She is too good for CLS from my experience! Here's to hoping the fee AND commission made from our case goes straight to her.
This would be a 1 star if it weren't for the amazing service ONE PERSON in the company offers. Amy Randall is the only person I would ever deal with in CLS again.My broker, nice as he was, Ryan Hall, did not give me the impression he was honest with me at all times. Said there were things he was "telling" his management but couldn't forward on my emails so they didn't have the full story. Also when I was offered a QUOTE for a solicitor, CLS recommended solicitor was in fact instructed! And they were awful!! But I know the broker gets a bonus for getting them used...My case manager Emma was so rude I had to put a complaint in. Belittling and treated me like I was a problem and didn't know what I was talking about, despite having been a broker myself for 2 years. I ended up not having a case manager to use as I didnt want to work with her. I was sent another clients documents (GDPR anyone?) and because I complained about this my £2k fee was reduced £1.5k (thanks!)Finally it was presented to me that it was a condition of my mortgage to have protection, and I had to fill out a form stating my reasons for not doing so to go to my lender. I know again, this is completely false, and almost scaremongering people into taking out policies that earn CLS big commission when they are not required to do so.But Amy was wonderful. Immediate contact, regularly kept me informed, can not fault her in the slightest. Chased solicitors who ignored me, chased internally (my broker!) who was "slow" getting back to me. She is too good for CLS from my experience! Here's to hoping the fee AND commission made from our case goes straight to her.
Amazing we thought we could not get a mortgage but CLS got us one could not do enough for us, we now own our house. The sorted everything for us Angela little was wonderful and explained everything as we started the process then Amy Randall took over as we progressed and she chased the solicitors felt with the lender. I will recommend to all my friends and family they were so good.
Amazing we thought we could not get a mortgage but CLS got us one could not do enough for us, we now own our house. The sorted everything for us Angela little was wonderful and explained everything as we started the process then Amy Randall took over as we progressed and she chased the solicitors felt with the lender. I will recommend to all my friends and family they were so good.
What can I say other than Sue Bruns and Emma Mitchell have been the most efficient, professional people I have dealt with in a while. They were an absolute life saver for me. From start to finish they have guided me along the way, providing me with expert advice and have also been transparent and honest with me.From a personal perspective they supported me along the way. Going in as a single person, I didn’t think I could get a mortgage. They have now provided me with a the most precious gift, I could honestly say I didn’t think I could have, owning my own property!!. I hope they get all the recognition they deserve. They worked tremendously hard on my case. I highly recommend CLS as a mortgage broker and will be recommending them to all my friends and family.
What can I say other than Sue Bruns and Emma Mitchell have been the most efficient, professional people I have dealt with in a while. They were an absolute life saver for me. From start to finish they have guided me along the way, providing me with expert advice and have also been transparent and honest with me.From a personal perspective they supported me along the way. Going in as a single person, I didn’t think I could get a mortgage. They have now provided me with a the most precious gift, I could honestly say I didn’t think I could have, owning my own property!!. I hope they get all the recognition they deserve. They worked tremendously hard on my case. I highly recommend CLS as a mortgage broker and will be recommending them to all my friends and family.
I don't know how they got hold of my phone number, I don't even want a mortgage and never inquired I message them to stop calling me and texting and spamming me with there crap, I am not impressed they got hold off my number, no I don't want your services and I don't want a mortgage.
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CLS Financial Advice provide unsecured loans.
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