Review Time
Really disappointed with Cluse following an order for a watch for my fiancée's birthday in November. The watch arrived and looked a bit off, it wouldn't fit my fiancée's wrist (was too small). Thought nothing of it, brought it to a jeweller and she laughed saying she has never seen a watch this small in terms of circumference. Cluse provided us with two links in the original order. I reached out to Cluse to explain the situation, they informed me that the pictures show that the watch was as intended and if I want extra links there will be a charge. Having dealt with previous supplies (Rosefield), who went above and beyond with requests and additional information, I feel extremely dissatisfied with the service provided. Anyway I've proceeded with the purchasing of additional links, because i just want my fiancée to be able to wear her birthday watch (bday was November 10th), but I know I wont be purchasing anything from this supplier again.
Absolutely shocking customer service. There are much better brands with retailers who provide excellent service. I was thrilled to have been purchased a Cluse watch and extra straps as a gift from my husband when our second child was born. Unfortunately the battery died after 3 years and I was/am unable to find a jeweller or watch expert who could remove the back. It has been almost one year of trying. The customer support emails from Cluse are sarcastic, rude and patronising. After email one their only solution was to buy a new watch as my warranty is expired. Email two I said it isn't good enough and suggested they offer repair support etc. The response was sarcastic and rude. Extremely shocked. I would hope the people who created Cluse would be watching their employees closely as they deal with customer support as it is disgusting and with a company making millions customer service is the least they can do to give back to once loyal customers. I followed all advice frim Cluse as well. So dissapointed.
Commande d'une montre passée début août. Délai prévu 14 jours.A ce jour toujours pas reçu malgré multiples relances. Retour :We have received your email. Due to the excessive workload, and we are deeply sorry for not being able to reply to your email in time. Please rest assured that we will reply to you as soon as possible. Hope you can wait 1-2 days. We are sorry for the inconvenience caused and very grateful for your kindly understanding. Est ce que je vais être remboursée ou recevoir ma commande un jour ???C'est inadmissible.Extrêmement déçue.
AVOID THIS COMPANY!! Placed order online & realised within 20 mins I’d made a mistake. Messaged customer service within 30 mins asking to amend order and told that nothing could be done to either cancel or change the order! Really?!! The order could not possibly have been received let alone prepared by their warehouse within half an hour, yet I have been informed I will have to wait for watch to be packaged & shipped and then reject it in the UK, so it can then be shipped back and a refund processed some weeks after that! *****TERRIBLE CUSTOMER CARE*****
Claim your business profile now and gain access to all features and respond to customer reviews.
