Review Time
I had a self made issue where I accidentally threw out the straps that came with my girlfriends backpack, absolute disaster on my part! Spoke to the customer care team at Cluse and specifically Justyna who helped me so much and went out of her way to replace the straps for me, which she really didn't need to do! Unbelievable customer service, very much appreciated and unexpected. Justyna you saved me, thanks so much again!
EXCELLENT customer care! I purchased my backpack in July 2023, a few days ago one of the hinges of the straps broke, so I contacted customer service for a replacement strap and they immediately sent a couple of brand new replacement straps! Thank you Tom for your assistance and kind note in the box! :)
There was an issue with my Shop account that inputted the wrong delivery address. I ordered another bag and that came in good time, it's fantastic quality and good value. The Cluse agent Tom was incredibly helpful in organising the refund for the original bag. I wouldn't hesitate to use them again. I'd love an option to edit the delivery address within a limited time of the order would be my only note just to account for user and app error.
The Cluse customer service made sure I had the best experience with my purchase. The team was extremely responsive and kind and solved my issue in zero time. I have never had such a seamless experience when speaking with customer support. On top of that, the product was lovely! I would purchase again and I would strongly recommend it to others!
My new Cluse watch started stopping within one year after the purchase. I reached out to the customer support, where I was requested to provide some information. After doing so and sending few pictures I got a response right away that I will get a replacement as a part of the warranty. Very happy with this kind and uncomplicated support!
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