Name: cluse.com
Telephone: 000000000
Rating: 3.2

Summer C. Guest

Took weeks to respond to emails

Took weeks to respond to emails, many hours on the chat. Got back my refund, but am all in all not happy with the service.

Date of experience: Jan 10, 2020

LF68 Guest

6 years ago

Absolute thieves!!!

Absolute thieves!!!! No item and absolutely no response to emails or resolution tickets. Currently claiming money back through PayPal. Avoid!!!!

Date of experience: Jan 08, 2020

Caden Smith Guest

6 years ago

CLUSE steals your money

CLUSE steals your moneyOrder was never delivered without any explanation.Cluse never answered to any email to customer service.Legal action pending.Avoid at all costs.

Date of experience: Jan 08, 2020

Sabrina Guest

6 years ago

Totally just stole my money

Totally just stole my money. I made my order in November last year and it wasn't delivered due to an issue in the address. No way of changing the address or cancelling my order before the delivery was returned. Now it has been, and I get only the same template response to my contact requests. I will have to take legal action against the company.

Date of experience: Jan 07, 2020

Alexis R. Guest

6 years ago

1 star right is too much!!

1 star right is too much!!! Ordered my watcj strap as a replacement for my current cluse watch, ordered 4th dec, took money on the 4th dec and still no sign. No response to several customer tickets on facebook or twitter. Its a disgrace!!! I want my money back!

Date of experience: Jan 06, 2020

Gunnar Cooper Guest

6 years ago

Pretty watches, poor quality, inexistant client service

Very pretty watches BUT poor quality. I ordered a watch with leather strap. The strap is glued and not stitched. After one use, it started to fall apart. Client service is inexistant. I got no answer email after sending 5 emails!

Date of experience: Jan 06, 2020

PH24 Guest

6 years ago

where is my order ?

I haven’t received a confirmation email neither you have got back to me about dealing with the situation as I would like to know when it will or even if it will arrive at all ? I paid for it 10 days ago?

Date of experience: Jan 06, 2020

EL46 Guest

6 years ago

Avoid at all costs!!!

Avoid at all costs!!!. My husband bought a watch for me in November for Christmas. Christmas came and went & no watch was ever recieved but my husband was charged. He emailed them in total 7 times & has only had 1 response. A lie telling him an Express replacement would be sent before christmas which has also never arrived. He's now asked for a refund which has been ignored. This was an expensive gift and we have absolutely nothing to show for it. I had no christmas gift & no refund to buy a watch elsewhere. I've been in tears over this and my husband feels terrible which he shouldn't . They are completely morally-redundant and essentially stealing from people.

Date of experience: Jan 05, 2020

Curtley Carter Guest

6 years ago

Awful company

Awful company. Like everyone else I have not received my order placed on 13/12. I am getting no reply on their customer service page, Facebook, or any other form of social media. DO NOT BUY FROM THESE CLOWNS!

Date of experience: Jan 02, 2020

Margaret Guest

6 years ago

Never Received my Order!!

Order on Black Friday a Christmas Gift... never received. Tracking says delivered... Credit card has been charged two days later and here we are on december 28th with nothing!! Do not order anything from that website!!