Review Time
We took the pass in Amsterdam because we had to take the bus to go to the town center, our hotel was near the airport because of the very expansive prices in Amsterdam. But the buses 195 and 397 don't take part of the pass so that we had to pay more and the pass didn't work in the metro, nobody was there to help us, we couldn't get out the station with the kids, we were fed-up and exhausted with this pass ! We went to the GVB station near the tourists information and they told us that they couldn't do anything!!
This is a complete scam. I paid for the pass but it wouldn’t work at any kiosk. Every person who worked at the metro station laughed at me when I showed them the ‘pass’. According to several attendants, tourists are often duped by this scam. Can’t find a place to get a refund, but I hope you’re reading this and think twice about getting this ‘pass’.
I nearly gave up with my 7days pass for Stockholm but then I figured out, how to make it work:Step 1: Check Spam Folder for Email with the name „wow this is you pass!“ and view with html. Step 2: Download SL AppStep 3: Click on the .com/how-to-activate-your-travel-card/ InfoStep 4: Return to Email and find link „click, to download“. There is the code in a pdf. Step 5: Enter this code in sl app under „Redeem“.Works fine!
AVOID!!! We have brought 3 tickets while our stay in Rome and still didn't get them. The company is saying they will refund our money but nothing has happened. It's been over a month now. Scam and thiefs. Update to the company reply below:When you finally give me my money back you promised to do over than a month ago telling me it will be done in just 2 weeks then I will remove my opinion! It's 3rd June 2025:We still didn't get our money back. Our holiday was in April. Even more funny is the fact we still didn't get those tickets we have paid for lol so yeah... AVOID!
If I could give no stars I would. AVOID. I was emailed a pass. I then took the pass to the ticket office to have it verified and the office immediately advised that it was a scam. I had to then repurchase the official tickets and cancel my debit card.
I posted a review on Trustpilot and received an answer saying you're sorry and asking for details of my situation. My case was already explained in detail by email. The reimbursement request code is NRF03, so you should be able find it in your system. Your customer service might be active 7 days a week, but my last email asking for a confirmation of my reimbursement and a deadline was sent 25 days ago and so far no answer."The instructions we send are the official and correct ones for collecting public transport tickets" - instead of denying in auto pilot what people are writting, you should pay attention to your customer's complaints, because you have things to improve. Believe me when I tell you I tried to follow your PDF instructions in two different metro stations and talked to multiple metro staff, plus the staff from the tourism office. The screen of the machines in the metro didn't correspond to your PDF, it wasn't possible to get the tickets, and some of the staff confirmed to me that those instructions wouldn't work with any of the metro machines. Again, instead of saying "it works", please send an employee to the metro station of Milan and try… you will see it doesn't.Regarding the communication, during my struggle of not being able to obtain my tickets (that I had already paid for), I tried to find a phone number on your website where I bought them. Because it was a time-sensitive problem, it requireed a quick solution - I'm in the middle of my trip, inside the metro station, I believe you'll agree that I cannot wait for days for an email answer (my last email to you was 25 days ago and I still didn't receive an answer to it, as I mentionned previously). So I needed to talk to you by phone, but you don't provide a number.If you perform my reimbursement process, with proper customer support service (that is, good communication and clear information of a deadline) and show me proof your conetpass system works in Milan, I'm happy to edit my complaint, say it was a missunderstanding and apologize. But just telling me "I was confused and your system works perfectly", while I was there and I know firsthand what happened, that's not going to be enough.
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