Review Time
Wow I thought I was going to be the only one writing a negative experience but looking at other people your company clearly has issues. Natwest arranged a survey with this company. On booking I was TOLD I would be called when enroute. L Bowyer, decides to turn up at 8.30 while im on the school run. I have had a huge amount of work done including outbuildings built. By the time I got back (15 Mins he was apparently done) I was fuming. Called the office told him to come back. Spoke to him and he has the audacity to say he has been doing this for 30 years and has 6 appointments that day, Moaning because it was a hot day. Did not have any interest to go inside the outbuildings to see the insulation just took measurements. As to Valuation my plot has now been valued as the same house with 50% less square footage. Complete disgrace, My advice to your surveyor's is to retire if you're not capable of carrying out a job you're required to do. Anyone looking for a Survey please avoid this company at all costs.
Dayton was a very helpful professional and went above and beyond to give us a very high standard of service. He called us out of hours to explain the contents of the report in great detail. I would highly recommend using Dayton for his professionalism and high quality of service. Dayton broke down the Report and used simplistic language so we could understand the contents of the report to allow us to make an informed decision going forward.
I wouldn’t even rate it a one star but that’s the lowest it will allow me. Massively undervalued the property I am purchasing by £12k which caused a lot of stress, and wasted time. They valued it lower than the original purchase price.Countywide have since surveyed the property at asking price. I had to change mortgage providers because of this which was an extra charge to myself. No one has a good word to say about Connells. Do not use them.
I had the misfortune to come across Connells 20 years ago as an experienced landlord and developer and banned them thereafter.However on a new project I have recently come across them again, am all for thinking they must have changed in 20 years, I was shockingly disappointed they are even worse !! I wouldn't let this company value my dog kennel!!!! Avoid at all cost, lazy and Starmer like, completely out of touch!! And don't give me the excuse of Lender criteria!!!
Awful Experience – Inaccurate Valuation and Unprofessional BehaviourI had a terrible experience with this company. The surveyor significantly undervalued my property, which now puts my mortgage at risk as I’m borrowing over 100% of the supposed value. This is despite having had independent valuations from other reputable firms that match the property's actual market worth.To make matters worse, the surveyor was rude and unprofessional, even going so far as to imply we were lying about the ownership of our solar panels. His attitude was dismissive and confrontational throughout the visit.Shockingly, an identical property just five doors down sold last month for £100,000 more than the valuation we were given. This has caused unnecessary stress and financial implications that could have been avoided with a fair and accurate assessment.I would strongly advise others to seek a more competent and trustworthy surveying service.
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Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
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