Review Time
Absolutely appalling customer service and lack of knowledge as to what they offer from their customer service representatives.We were mis-sold on the survey completely which they agreed with when this was raised after listening back to phone calls. We wasted the best part of £500.00 on a completely pointless document that has no substantial information and missed a crucial security issue in the house we are purchasing. We have since received a £50.00 refund (the initial offer being £25.00) after weeks and weeks of chasing and receiving disgusting customer service from all but one person we spoke to. Louis was helpful and seemed to be the only person I spoke to that had any customer service knowledge and actually helped process our refund, albeit a refund amount that was quite frankly abit of a smack in the face after all the issues we had.I wouldn’t recommend this company to anyone. Ever. Absolutely awful.
They ask how can this company improve, easy answer pack up and disappear, I have never dealt with such an if but an maybe company, they are incompetent to the lowest level, if I could rate them at minus 10 I would ,we had our house surveyed by this lot , at the end of it she said there was no problems 6 days later our 1st time buyer pulled out because of her "survey" basically there are 40 houses built in an around by Barrett in 1976 she thought everything needed doing from stripping the roof off to putting in a new damp course because she said she couldn't find it ,,fromventilation to not enough air bricks installed basically the house needed knocking down and rebuilt to her suggestions, when I got a builder in to go through all her maybe,s he laughed the house was in perfect condition no damp ,no need for a new roof when I told him it was Connels he said why are they still allowed to do this he has been to numerous "checks,"following this lot and they got it wrong on every occasion so I can't say this any clearer KEEP AWAY FROM THIS INCOMPETENT COMPANY ,these will lose you property buyers, and cost you money and if your buying check the reviews everyone cant be wrong get another surveyor.
The surveyor turned up on time as agreed, phoned before, was professional and very friendly. It could not confirm any of his figures but was very diplomatic and professional. The overall valuation I thought was slightly low but possibly fair based on the fact it was a mortgage evaluation and not a sales evaluation. Thank you very much.
Surveyor came and was friendly, interested in the property and gave good comments on the condition and some of the work we had done during our ownership (18 months). We discussed other properties locally and there was positive comments from the surveyor on the condition of ours compared to others. Day after, valuation has came through and the house has been valued for tens of thousands less than the sale value, which isn't inline with properties in the area. This company has now left us in negative equity on our property, which is extremely difficult to do in normal circumstances.
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Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more
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