connells-surveyors.co.uk

3.6
3.6 Based on 141 reviews

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualif...

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Average Rating

3.6

/
5

141 Reviews

5 Star
63%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
33%

Filtered Reviews

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Review Time

Bob I
House survey

Arrived between times given, had his own shoe covers to entire our house. He only asked one question, had any extension work been carried out to the property. We asked him if he wanted us to show him around the house. He said he would be ok and got on with what he had to do.I think it would be an improvement if he had explained to us, what he was going to be doing / looking at whilst at the property.

3
Date of experience: Dec 10, 2025
Mrs Morna Dearden
Excellent

Excellent. I found Mr Lubbock was very pleasant, professional and respectful of my property. He put me at ease. Thank you.

5
Date of experience: Dec 10, 2025
House Survey

Arrived on time, very friendly and professional. Respectful and kind.

5
Date of experience: Dec 10, 2025
Fran Allen
Friendly and professional

Friendly and professional

5
Date of experience: Dec 10, 2025
Maria PETERSEN
Very respectable through and…

Very respectable through and encouraging.

5
Date of experience: Dec 10, 2025
Edwin Simnett
Survey

The surveyor was punctual, polite and informative.

5
Date of experience: Dec 09, 2025
kate mellars
Connells attempts to wreck a perfectly…

Connells attempts to wreck a perfectly good house sale yet again ! Strange how 5 star reviews have suddenly appeared over the last 24 hours to bump the ratings up ?? My opinion matches that of JC - 27th November. No point elaborating, they'll cut and paste an answer anyway.....

1
Date of experience: Dec 05, 2025
We are dissatisfied Connells customers.

We are dissatisfied Connells customers.In our opinion it would be better to take a competent builder to assess a property that you want to buy.If you do choose to use a Connell’s surveyor, it may be advisable to do the following:• Take photographs of all aspects of the property as soon as possible after the surveyor calls so that you have photographic evidence of the property’s condition. This avoids being informed later that the condition of property had deteriorated since the survey.• In our experience, do not assume that any aspect of the home that is given a Grade 1 is sound. It just means that the surveyor did not see the fault on the day within the limits of the survey. This will not necessarily be addressed later.• Check all chimneys and leadwork very carefully. The surveyor will only comment on the part of the roof/chimney that can be seen from the ground. It can still be given Grade 1 if a defective part is out of view. • Ask the vendor about which type felting the roof has. Check if this should be vented. Following the County Building Control policy on adequate roof venting may not be sufficient. As we found, a Grade 1 does not mean that the roof has no issues.• Check all paths and drives very carefully. Be aware that a ‘fair condition’ only means that the surveyor could not see any faults. It does not mean that they are not there.• We found that the identified stop tap did not turn off all the water in the property. It would be advisable to ask the vendor to show you that that the stop tap turns all the water off.• Ask to see all moisture test results. Take moisture tests yourself on walls that were not checked, possibly sliding the meter down the sides of furniture.• Pay for a gas survey, electrical survey, and water assessment before you purchase. Having these surveys done after you have moved in, is insufficient.• Having paid for the survey, the electric, gas, water checks, a drone to check the roof and chimneys, just keep everything crossed that the vendor does not pull out of the sale. Good luck.

1
Date of experience: Dec 03, 2025
Jack Burgess
Great service

Great service, very friendly.

5
Date of experience: Dec 01, 2025
Jon Collinson
House Buyers Report - Farcically Inaccurate

I am selling a property and Connells have provided a House Buyers Report for my buyer. To say the report inaccurately rips my property to bits and grossly misrepresents its condition is an understatement! To anyone who knows nothing about construction, the report is horrifying and I am now being asked to reduce the agreed selling price on the strength of what it says, ie, reference to repairs being urgently required that certainly aren’t urgent; using a minor defect (or historic evidence of defects that have already been repaired) to justify the existence of a bigger or urgent problem with no evidence to justify it; using age as a justification for imminent failure of building elements rather than an actual condition assessment; items the surveyor cannot assess (services installations) automatically and inappropriately being defaulted to the worst assessment category and identifying defects that simply don’t actually exist at all! All this is based on a superficial survey, created using template, checklist software by someone who seems to be a valuation / general practice surveyor (not a building surveyor) and who is not even chartered / qualified! Moreover, the report seems predicated on protecting Connells from being sued for professional negligence rather than providing their client with a balanced, objective and realistic report. This woefully inadequate approach is a disservice to their client and carries the distinct possibility of costing me money or my sale……being a Fellow of the Chartered Institute of Building (FCIOB) with 40 years in construction and author of many house buyers reports , I know what I’m talking about!

1
Date of experience: Nov 27, 2025

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Business Details

  • Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you come for quality know-how and consistency. Regulated by the Royal Institution of Chartered Surveyors (RICS), we are qualified, experienced and always professional. We pride ourselves on a thorough but fuss-free experience that doesn’t overwhelm clients with unnecessary jargon. Our clients rely on our expertise and value our professional advice. That’s why our biggest investment is always in our people – our team are our heart. RESPECTED LOCALLY; RECOGNISED NATIONALLY - We offer coverage nationally and all our surveyors live locally, so have expert local knowledge to provide the best advice.See more

  • email customercare@connells.co.uk
  • call 01525218619
  • language https://connells-surveyors.co.uk

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