couture-moda.com

1.1
1.1 Based on 529 reviews

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Average Rating

1.1

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5

529 Reviews

5 Star
1%
4 Star
0%
3 Star
1%
2 Star
1%
1 Star
97%

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Charli Morris
Ordered dresses. Return costing £25!!!

Ordered dresses. Material not what I expected and now have to return to China at huge expense. They have quoted £25.00. This is NOT clear on website!I am furious. I have now been to post office who want to charge me £29.50 but have also advised it’s not worth sending anything back to China as things don’t get through. What a waste of money. Do not use this site.

1
Date of experience: Jun 24, 2025
MC64
Warning

Warning. Do not order from them. Products are very bad quality, the items take a long time to come and they won’t refund. This company needs to be shut down.

1
Date of experience: Jun 23, 2025
MF79
I wish I had read these reviews before…

I wish I had read these reviews before ordering. Totally agree with everyone's comments- they refuse to refund you and just offer you a credit with the company to buy more rubbish- would avoid them at all costs

1
Date of experience: Jun 23, 2025
Jayson Rogers
Refund Dispute

I ordered two jumpsuits. They were not as shown on the website. Quality was horrendous. I requested a refund and to return the items. I was told they don't do returns just credit notes. I kept at them for weeks, with no progress. I then contact my credit card provider (Thankfully I purchased using me cc) and they started a claim. I received a refund within two days from them. DO NOT buy from this company, quality is terrible and it's a nightmare trying to get a refund.

1
Date of experience: Jun 23, 2025
Addison
AVOID dealing with this company-…

AVOID dealing with this company- everything comes form China which isn't mentioned. Takes weeks to arrive and then impossibnoe to return as postage is so high. They offer a 75% discount on a new purchase if you keep the item but it doesn't work

1
Date of experience: Jun 23, 2025
Charity H.
I don’t usually leave reviews like…

I don’t usually leave reviews like this, but I feel compelled to warn others. I am absolutely appalled by the service I’ve received from Couture Moda.I spent a considerable amount of money, and the clothes I received were of poor quality and completely misrepresented online. I’ve been chasing the company for weeks to arrange a return and request a full refund, and have received no response to multiple emails.The lack of communication, accountability, and basic customer service is shocking. I strongly urge others to avoid this company – no one should have to deal with this level of disregard after spending their hard-earned money.

1
Date of experience: Jun 23, 2025
Kylie Baker
Return policy very misleading

Return policy very misleading. You basically cannot get your money back, only credit. Quality of fabric not at all like on the photos. very disappointing.

1
Date of experience: Jun 21, 2025
Darwin
SCAM SCAM SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM SCAM SCAMTHEY STOLE £140 OPENED UP CASE WITH AMEXSCAM SCAM SCAM SCAM SCAM SCAM

1
Date of experience: Jun 21, 2025
CreaZYPvPMan70
I wish I could give negative stars

I wish I could give negative stars. Absolute rubbish company. The dress took 3 weeks to arrive and when it did it was huge (not a small) - poor quality. Then the returns portal did not work. Then they tried to refer to super small print about it being a sale item and they can only give 50% refund. Got in touch with Mastercard who informed me if product not as described and did not arrive they must give me a refund. Currently still in email dispute with them.DO NOT DEAL WITH THE ORGANISATION.

1
Date of experience: Jun 20, 2025
Nick Morris
Items not as advertised

I ordered 3 items from so called "Couture" Moda online - all three were a very poor quality and absolutely no tailoring and bared no resemblence to the glossy and tailored images on their website. It was like ordering a Porsche and receiving a Reliant Robin. I am 3 emails in to "customer services" and they are claiming that as items are on sale they can't be refunded and only store credit. AVOID, AVOID, AVOID

1
Date of experience: Jun 20, 2025

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