Review Time
Ordered a gift for a Christmas present for my Mother and they continue charging my card, turning it into a subscription. When I never authorized. a subscription. I then asked them for a refund for the second time they charged the card without permission and they refused.
I ordered a 6 month subscription as a christmas gift for my niece. What I didn't realize at the time, was that the subscription is set for auto renew. They send a notice 2 days before the renewal was to be charged.Which, I think is a bit short notice, because (as in my case), not everybody checks their email everyday.I actually found out about the renewal when it hit my credit card.I went to the site, and canceled right away... BEFORE the next kit shipped. A refund is NOT automatic (unlike it auto renewal). I had to submit a request. The seller gave only a PARTIAL refund. What I ended up having to pay for was a service fee.I suppose it was for the service of getting ripped off!The company has a nice selection of subscriptions. But I will never purchase one again.
While I’ve gotten the boxes I’ve subscribed to over the years, they were recently unwilling to help with a credit card issue. I was unable to change which card I was using on their site. I contacted them, and they said that it was something the seller had to fix, which makes no sense as it’s CJ’s site handling the charge. They communicated with the seller, who told them the same thing—there was nothing he could do, the issue was on CJ’s end. Their response to that was to just close the ticket. They made no effort to fix what was clearly their problem, although at least the CSR was nice and friendly as she did nothing… I’m going to be canceling and am afraid of how that will go now.
I paid for a 3 month subscription to Therabox through Cratejoy on 3/26. Today 6/9/25, Cratejoy charged me another 3 month subscription. It has not been 3 months and I never received the 3rd box from my original subscription. This is actually the 2nd problem I have had with the same order. The Cratejoy rep is too busy finding emojis to add to her email to actually be helpful. Very convenient that there is no customer service number, see email below-Hi Renee! 😊I see you're looking for customer support regarding your order (Order ID: ------------) with TheraBox. At this time, Cratejoy does not offer a direct support phone number.
I paid for a 3 month subscription to Therabox through Cratejoy on 3/26. Today 6/9/25, Cratejoy charged me another 3 month subscription. It has not been 3 months and I never received the 3rd box from my original subscription. This is actually the 2nd problem I have had with the same order. The Cratejoy rep is too busy finding emojis to add to her email to actually be helpful. Very convenient that there is no customer service number, see email below-Hi Renee! 😊I see you're looking for customer support regarding your order (Order ID: ------------) with TheraBox. At this time, Cratejoy does not offer a direct support phone number.
Been a cratejoy merchant for almost 10 years. Their customer service used to be responsive but now when I email support about important issues relating to their platform and affecting our business I pretty much never get any response.
Been a cratejoy merchant for almost 10 years. Their customer service used to be responsive but now when I email support about important issues relating to their platform and affecting our business I pretty much never get any response.
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