Review Time
Currently one star as I cannot give no stars. My car contract lease was not part of the IVA but for some reason they decided to write to the car financers, who then threatened to terminate my agreement leaving car less and no means to get to work. Credit fix so far have been less than useless, staff cannot/will not give straight answers as to why the mess up occured, no action has been taken to rectify the error or even apologise for nearly leaving me car less, job less and as a result would have been homeless. Thank you for sod all, I see you are still expecting your payment on 31 May.
It worth a star but you have to put one! If you put your trust un this pathetic company God help you! They lie mislead and take money from you that you don’t have! After my previous review I had a message and was asked for more information as they wanted to help me! That’s an absolute fabrication! To date five months on they still are lying and ignoring my repeated requests for assistance ! And telling me I’m in breach of my contract( I’m not) I have now contacted the financial ombudsman and was told I need some information from the company who is dealing with my IVA. Yesterday I spoke to three different people who couldn’t give me the information for some unknown reason! So I’m absolutely fed up with this I have sent over 40 emails with requests made by Creditfix and yet they have failed on every level of incompetence and today I received an email regarding someone’s IVA which I will tell you it wasn’t my IVA it wasn’t even my name and it wasn’t my IVA number! Disgusting if I were you take your chances with your creditors you would be better off! I’m now reporting them to the financial ombudsman for failure on every level disgusting company stay well clear!!!!
Absolutely disgusting service . The worst in the world. I finished an agreement last month. Last week they took £100 out my account admin error again. Caused me to go overdrawn. Tried ringing numerous times . Kept getting cut off midway through phone call. Not once did anyone ring me back . E mailed over 8 times now and not one reply. They credit fix are rude disgusting and do not care about Anyones plight or circumstances.I am taking this further I am complaining to trading standards tge lot. Nil out of 10 fir 7 years they have been terrible. Mistake after mistake. Customer service is atrocious . Dion michael
Words cannot describe the distress this company is causing me! I thought it was supposed to alleviate debt stress NOT add to it!! I have been paying since 2019 and never missed, I have to give up nursing for mental health reasons and now earn minimum wage and they are persecuting me! I genuinely can’t cope any more
Please please don’t use this company absolutely pathetic lie after lie promise after promise still owed over £1100 from them taking it out in 1 lump sum 9 months after Iva finished still after 15 weeks of waiting still no moneys returned
They threw an extra 14 months onto the end of my IVA (should have been 10 for repayment breaks) and have increased my husband's to 88 payments left (he started at 60 and has had 6 breaks!) Customer service is absolutely disgusting, no, non-existent. They ignore your emails or respond generically with information unrelated to the questions you ask. You can't get a straight answer from anyone. I submitted my annual review as I have every year but they keep pestering me to submit my annual review, no amount of "I have done it already but here it is again" are clear enough for them. Don't bother, sort out your own repayment plans with your creditors directly.
Carefull they are scam company Creditfix is stealing money from people, I was on IVA, paid over 2000 for them when stopped cause is not ad up. After they terminated my IVA found out all the money paid in goes to them as fees for company... All massive scam they never pay your creditors whatever you pay is goes to them..
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CreditFix is a nationwide consumer advocacy firm dedicated to removing inaccurate and outdated information from credit reports to build consumer credit.
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