cruiseamerica.com

3.9
3.9 Based on 294 reviews

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Average Rating

3.9

/
5

294 Reviews

5 Star
67%
4 Star
2%
3 Star
5%
2 Star
3%
1 Star
23%

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MICHAEL SYWYK
Phoenix to Chicago Trip

The RV was a Ford F450 and was in excellent mechanical shape with outstanding performance on even very steep mountain inclines and declines.

5
Date of experience: Sep 18, 2025
My rep Angela was fantastic

My rep Angela was fantastic

5
Date of experience: Sep 16, 2025
Charles Christensen
Esteban was polite and patient with all…

Esteban was polite and patient with all of our questions.

5
Date of experience: Sep 16, 2025
customer
FILTHY RV

FILTHY RV. No one cleaned it. Crumbs on the side, food drips down the kitchen cupboard doors, onion peel in the drawers, spilt sticky gank in the cupboards, a piece of cheese/ pistachio nut and chewing gum under the table, fingers marks all over the microwave and windows. Parking sensors didn't work, heating didn't work and air conditioning didn't work. Along the way we spoke to other cruise America customers and their RVs were not clean either! Uncaring staff, rude travel assistance staff. It's about numbers and money to them.

1
Date of experience: Sep 16, 2025
MICHAEL GEISLER
Tim was fantastic

Tim was fantastic! Patient, helpful - was like family (in a good way! LOL)

5
Date of experience: Sep 14, 2025
DON IZETT
When I went into see about the rental

When I went into see about the rental, the gal at the desk told me that between Sept. 15 and the end of October was free milage. Not one word that I had to reserve then or it was only for a limited time, The home office did offer to cut the mileage into 1/2 of the price. But there were a lot of fees that we were not made aware of and when we got the final cost , without considering gas. food. and camping spots it was less money to stay in a motel with a nice shower, someone the make the room up and even room service if we wanted. :-)

3
Date of experience: Sep 08, 2025
MARIE MICHEL GIRARD
Wonderful service

Team is perfect.I had a big problem with my trip and I got a wonderful support to solve everything .Thank you 🙏

5
Date of experience: Sep 07, 2025
Jade B
Review for Cruise America

Review for Cruise America – Reservation #732634 (Denver, Sept 2025)We rented an RV from Cruise America (Denver, Sept 6–16) and within the first 48 hours it was a nightmare: engine warning light on, suspension unsafe, tyre pressure sensor faults, leaking sink, broken toilet door handle, curtains that wouldn’t close, emergency exit stuck, smoke alarm falling off, and filthy inside on pickup. The mattresses were also worn out and extremely uncomfortable.When we called Traveler Assistance, there was no apology or real help—only after we pushed. At the Salt Lake City branch, the manager spoke rudely to us on the phone but when we arrived in person to drop the RV off for repairs, he didn’t even bother to come out and speak to us. Again, no apology was ever offered. They just patched things up and sent us away, not even letting us know when the RV was ready to collect.For the price charged, this was shocking. The RV was clearly too old and poorly maintained to be on the road. The whole experience was stressful, unsafe, and unprofessional.I will never recommend Cruise America to anyone.

1
Date of experience: Sep 06, 2025
Steven Aaron
My sincere thanks to Tim and the team…

My sincere thanks to Tim and the team for their understanding when I cancelled due to my wife's surgery. They were incredibly helpful and a pleasure to deal with.

5
Date of experience: Sep 05, 2025
GEROLD WOODALL
Convoy

Good advertising

5
Date of experience: Sep 05, 2025

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