Review Time
STAY AWAY FROM CRUISE AMERICA!I was very excited to rent my 1st RV to take my family away. When I arrived to pick it up, the exterior was filthy. I was told that they couldn't find anyone to clean it. Not ideal, but it's just the exterior, right? As we were packing the RV the next morning, I noticed that the refrigerator wasn't working. I called and was asked to bring it back so they could look at it. Upon inspection, it seemed that the air was slightly cool coming out of it and I was told that it might just need more time to reach temp(it had been 16 hours) already. I put everything in coolers and bought some ice.Once we arrived at the site and connected to the power source, I hoped that would help. Unfortunately it did not. This ended up becoming a major inconvenience and added cost. The few frozen items I brought had to be discarded. Each morning I had to take everything out of the cooler, empty the water from melted ice, and re-ice. In the big picture not the end of the world.The final straw was as we were packing up to head home, I needed to empty the sewage tanks. I connected the hose provided to the waste area at the site. When I opened up the sewage tank, low and behold, the hose provided had a hole in it! Sewage spewed out the hole and covered my feet and ankles. Absolutely disgusting and never again would I ever rent from CruiseAmerica. Im only posting this due to my interaction with them after all of this.CruiseAmerica refuses to talk on the phone. They offered to repay me what I spent on ice for the coolers and cost of lost food, as well as refunding a $50 "prep fee". I was also offered a gift certificate. Why would I want a gift certificate after this experience?
It was a mess, the RV were dirty the freezer were completely iced and the generater didnt work, we also had to wait 3 hours at the Denver station to get the RV.We paid for free generator use but as the generater didnt work, we dindt use it, but we never got a refund on it this was just all a mess, loved RV trip but i will never use this company again
The woman who I made my reservation with was extremely pleasant, professional and friendly... It was a pleasure to work with her. The man I spoke with earlier today was also top notch. Unfortunately I had to cancel my reservation because my friends bailed on me. Anyway, he was great, very friendly, helpful and just a real pleasure to interact with. I'm left with a really nice impression of Cruise America. Hopefully I'll be able to read book soon
Since day one, our kitchen sink was defective and leaking behind the cabinetry and through the truck onto the ground. (August 4–15/16, 2025)We didn’t discover the extent of this malfunction until day two, when the leak was coming into the living area on the floor. We called Cruise America’s travel helpline in an attempt to diagnose the leak and followed their instructions to try a repair (tightening the plumbing). This did not work. And due to our tight travel commitments (12 days – ATX → WA → ATX), we could not stop to get the RV serviced. (And why should I be paying rental time for a product repair that was never delivered in working condition?)We were unable to use the kitchen sink and had to rely on the bathroom sink, which is plumbed into the black tank. This meant our grey tank was never used. As a result, we had to empty the black tank much more frequently and flush the drain hose afterward with water, since the grey tank couldn’t provide a rinse. We also had to wash all of our dishes in the bathroom sink, which led to a negative experience every day with every meal we cooked or prepared. We even returned the RV a day early because of the inconvenience during our planned 12-day trip to WA and back.I reported this when I returned the RV. The employee who helped me was very sympathetic but said she couldn’t do anything other than refer me to Cruise America’s Customer Relations helpline. She also mentioned this was a known issue lately since their previous repair tech had been replaced.I wrote to Customer Relations in a professional manner, explaining the entire situation and requesting a partial refund. It took three weeks to hear back.After some back and forth, I was offered a $175 gift certificate/voucher. This is not acceptable. Why would I accept a sales/marketing ploy to entice me to spend even more money with Cruise America when you failed to provide a working RV from day one? This is not a corrective measure.I professionally countered and suggested a very fair $400 credit back on my card, given the negative daily experience my wife and I endured. Some meals we ate out just to avoid the hassle of cleaning, and we returned the RV a day early—effectively giving the center an extra day to fix the RV before the next renter.Several days later I received cherry-picked “quotes” from the rental contract that were clearly misused. The fact remains: you failed to provide a working vehicle from day one. This didn't break during the trip. It was received in a broken condition. The sign-off sheet did not include confirming a functional kitchen sink. Also, an employee confirmed this was a known issue for RVs during this time frame due to a previous repair tech's lack of quality work.They offered a $200 credit and a $175 voucher. I declined and insisted on the $400 credit, no voucher. They refused.I spent just over $3,000 to rent a full-size, full-kitchen, fully functional RV for 12 days. I didn’t pay for a partially working RV.It would have been different if the sink had broken during our trip. But it didn’t. It was leaking on our driveway on day one while we were loading the rig with our belongings. (At first we thought it was excess AC condensation, which felt odd, but made more sense the day after discovering the true problem )Since Cruise America is not providing quality customer satisfaction and dragging this out over a measly $200 - I'm left to share my experiences to others and escalate via extra channels.Save your money, time, and frustration.Do not rent from Cruise America.
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