Review Time
The service team are unhelpful and below what you'd expect from a main dealer. They do not encourage you to continue to use their services and I would recommend using a smaller garage who pride themselves on their service and reputation. It seems that main dealer do not need to care about repeat customers as they are too busy to care.
Had my car serviced yesterday at Dales Summercourt. Great service as always, I needed the car back at a certain time and they accommodated with ease. Nikki and Sean from the Seat service department were fantastic! Highly recommend.
Edit- in response to dales Harvey received an email which he replied to stating that the radio still isn’t fixed on 26/9/25 it’s 100% worse have proof from that day until now to! And Andy received and replied basically saying take it up with the finance passing the buck! to a copy of a formal complaint on the 2/10/25. I wouldn’t be putting a formal complaint if it was all ‘fixed’ would I? No follow up since on how the vans going either and in one email I provided Andy with my number so we could discuss the issues no call, he said he’d come out and see me when I collected the small hire van he never and there’s a witness to it, can’t get through to the desk the ignore your call when your number flashes up as we found out while trying to contact when the motor home took the wing mirror off the demo van. Happy to share everything on request with anyone that needs to see it. In Really disappointed in this experience and with dales after buying a car from them in 2017 which was actually really reliable and no issues! This time I needed a van from a reliable ’trusted’ dealership but unfortunately dales don’t seem to be all that anymore! This van is for a small business that doesn’t make a fortune after being let down with private buys Tom knew the situation and in his video of the walk around he states a few bits to do and it’s good to go! Picked the van up on the 3rd June and the problems started as soon as I hit the a30, long story short dales have had 4 attempts at fixing it and this 4th time it’s the worst it’s been so gone down all the right channels now. Left feeling scammed out of thousands but going by other reviews I should have trusted them! Everything’s documented even when I collected the van after the 3rd repair it was recovered for smoke coming out the bonnet and the service manager reassured me the turbo had been tested as this was where the smoke was coming from but when I checked with the girl from reception before driving off again the pipe still wasn’t attached to the turbo the mechanic come out and said it’s because the wrong bolt was on it- been driving like that since I picked it up the service manager was present at the time to same one that said turbo had been checked and tested! Second time I collected I just got in set up the camera and heard a bang under the small canopy there was a grey car parked up and one of the sales guys reversed a customers car in to that one parked under there got out had a look pulled forward and walked off! Didn’t want me collecting the van the forth time either insisted it be dropped here used the excuse of wanting to clean it but like i said I’m not bothered about it being washed they had it 4 weeks to long, to fix the same things as before that’s worse now.Definitely will not be dealing with dales again unfortunately vans still not fixed and in a worse state than it was to start, staff don’t listen to what you report sales manager Andy said he’d test drive it with Harvey I know full well they didn’t as Harvey said the mechanic had. Always got the impression they weren’t telling the truth to, also tell you you’ve been misled by the actual maker which in this case would seem they were telling the truth and dales was cutting more corners. Save your money and spend somewhere that give a hoot about their customers.
Response to Dales reply below; That is incorrect and misleading to anyone reading — the vehicle was physically inspected in person by an independent engineer (ACE) appointed by my finance company, and a legal report was produced confirming the dpf issues issues and unsuccessful repairs. ACE & DEKRA are both companies that only produce legal reports after a physical vehicle inspection. Their entire purpose is to send a qualified engineer to assess the vehicle in person, take photos, run diagnostics, and compile a formal written report. The report, which supports everything I have said from the outset, is now on file with all parties. I’m afraid it’s very clear at this point that if you genuinely wanted 100% customer satisfaction, you absolutely had ample opportunity to rectify selling a now-proven defective vehicle long before this was ever escalated. Helping isn’t denying faults, then offering an inspection after the fact — nor is it telling customers to take on personal debt to cover negative equity arising from your own failings.Update - Defective car purchased August last year…After months of being fobbed off and blamed for faults that clearly weren’t my doing, my finance provider commissioned an independent engineer’s report on the Range Rover Evoque that Dales Cornwall sold me.The report confirmed ongoing DPF issues likely present since purchase and directly pointed the matter back to the selling dealer — Dales Cornwall — due to failed repairs.In other words, everything I’d said from day one was true.Dales’ response throughout this process was dismissive, contradictory, and frankly dishonest. They told me I “didn’t drive the car enough” and even suggested I take out a personal loan to cover the negative equity on a vehicle they sold in a defective state.My finance provider are now resolving the issue with me directly. It speaks volumes that it took an independent investigation to uncover what Dales should have acknowledged over a year ago.If you’re thinking of buying from them — please, read the independent reviews carefully and tread very carefully.
My wife has been coming to dales for years and has amazing customer track records in Dacia cars, so i thought i would join in and buy my very first Dacia i absolutely love my new car, Jane has been absolutely superb throughout, Jane has a wealth of experience and is so kind and and knowledgeable she is an absolute credit forn Dales in my eyes. We love coming to Dales and will be enjoy our future with the whole Dales team.
car went in for MOT and Service.Car passed MOT, but after the service was told the handbrake lever was stiff and needs replacing (nothing showing as advisory on MoT), quoted £275 for new lever, which i declined.When i got car back, the handbrake was a lot stiffer than when i had left it. Had a local mechanic look at it after explaining what happened, they figured the problem was that the lever had been purposely bent to the side to make it stiff against its housing. They bent it back and handbrake was like it was before, local mechanic didn't charge for this as was sorted in less than a minute! Don't trust their mechanics, always get a second opinion before forking out for costly repairs that are not needed!
UPDATE:Thanks for replying. To clarify for anyone reading: • I reported repeated faults (including a critical safety failure requiring police recovery) • Dales did not “investigate” beyond asking me to pay for an engineer’s report first. • I offered a reasonable settlement (clear £6,000 liability + £332 wasted finance). This was refused. • The vehicle had already had a failed repair within the first 6 months (Consumer Rights Act “one repair” rule). The same DPF fault has recurred. • I have escalated to the finance company under Section 75, notified Trading Standards, and will go to the Financial Ombudsman Service if needed.Happy to share the email chain and Land Rover invoices with any party who wishes to see them.Original review;I bought a Range Rover Evoque from Dales Cornwall in August 2024 for £13,500. Within weeks it developed serious faults and over the following year I had three major breakdowns — including one terrifying incident where the car lost all steering and electrics and had to be recovered by police.The car spent weeks off the road, including being sent to Land Rover because Dales couldn’t fix it themselves. The same DPF fault has now recurred, leaving the car in limp mode. Despite this, I have been left with over £10,600 in losses after finance payments, negative equity, recovery charges, insurance costs and wasted servicing — for a car I only had 336 days’ use of.The way Dales have so far handled this was worse than the car itself: • They’ve denied being aware of most recent fault, despite me calling on the day and being told to come in. • Most shockingly, when I went in they even suggested I take out a personal loan to cover £7,000 negative equity so they could sell me another car. The senior manager was present at the dealership and said nothing. I have now escalated the matter to the finance company, Trading Standards, and the Financial Ombudsman Service.If you value your safety, your money, or your time: do not buy from Dales Cornwall.
Appalling service. Approved Dacia warranty useless. No recompense from either dealer or Dacia both blamed each other. Unless you have very deep pockets, avoid like the plague. Clutch burned out apparently £2075 to repair. Complained about clutch smell shortly after purchase, told it was hottest day of the year. 12 months on told need new clutch. Response from Dales:Hi Steve I have discussed the issue with your clutch feeling heavy with my team and after reviewing everything, including your warranty policy (copy attached for reference) I believe the service team have handled this appropriately. Clutches are usually considered wear and tear items which means they are not covered under most warranty policies – refer to page 12 of the booklet. To inspect the clutch for defects we would need remove the gearbox, which is a fairly big job, the policy holder would need to approve this as explained on page 16 of the document. If there is no obvious defect and the clutch is found to be worn, the cost of dismantling and rebuilding plus the replacement parts is down to the policy holder. The estimate you were given was to replace the clutch including the associated parts, labour and Vat. I am sorry that you are unhappy with the way this has been explained, that’s never our intention. We’ve tried to be up-front and clear. I hope this email has helped clarify how the warranty works. Kind regards
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