Review Time
We waited at home all day for our delivery. They claimed that they attempted to deliver and were unable. So, they left it at a pickup location.They did NOT attempt to deliver. They did not ring the doorbell nor call. Now, we have to walk for an hour to pickup the package. Unfortunately, the location is closed.DHL & this employee are AMATEUR HOUR!
I had an absolutely terrible experience with DHL Spain. My parcel never arrived, and for 13 days, they lied to me and hid the truth!After multiple failed attempts to get a proper answer from customer service, I had to escalate the issue to the director of customer service. Only then did they start an investigation, and guess what? They "suddenly" found my package sitting in some depot—completely broken!Instead of being honest from the start, they wasted my time with excuses, false information, and zero accountability. If they had just admitted the issue earlier, at least I wouldn't have spent nearly two weeks chasing them for answers.This is by far the worst courier experience I've ever had. If you value your time, money, and sanity, avoid DHL Spain at all costs!
1star because zero stars not an option. I waited at home all day Tuesday 25/3 for my delivery. At 15.10 in the afternoon a white van appeared with the driver wearing the distinctive dhl coloured shirt. After delivering a package to La Luz residential home at the end of my street he then rummaged around in his van, closed the door and drove off. I received an email some hours later saying that delivery had failed at 15.15. Really? No attempt was made, that's why delivery failed. License plate 2933 LZM If I hadnt seen it with my own eyes I wouldnt have believed it. Now apparently its at a pick up point which I have no intention of using.
This company tells lies !! Do not use them! I was waiting for a parcel from Amazon and when it failed to arrive on the due date I got tracking to say the item had been "rescheduled due to customer instructions"! I did no such thing, they just couldn't be bothered to get it delivered to me in Periana on Costa Del Sol, a small village 30 minutes inland. They also say they attempted delivery but no one was in when we were in all day waiting for the parcel ! DHL are lying to their customers, does Amazon know that ?
They completely lost the first parcel from Germany. The second parcel seems to have got lost in between & returned to Germany! They had both my address AND the DHL drop address in my suburb but they failed to deliver to either. They didn´t reply to any of my attempts to track it. Use UPS or anyone else, DHL are exceptionally incompetent.
I live in Spain and I need to send my passport to the UK. I paid extra to send my passport with DHL. It was sent on 4th March and I was led to believe that it shoud arrive at the UK passport office by 6th March, no later an the 7th. In fact it took 2 days to leave Gandia and reach Valencia. I tracked it on the website and thought it would leave Valencia and head straight for the UK. Nope it went to Barcelona. So, that was day 3, when I checked it today which is day 5, to my surprise it is now in Germany! This company is very incompetent! I sent my passport using their trusted service and paid more for a terrible service. Vivo en España y necesito enviar mi pasaporte al Reino Unido. Pagué un suplemento para enviar mi pasaporte con DHL. Lo enviaron el 4 de marzo y me hicieron creer que llegaría a la oficina de pasaportes del Reino Unido el 6 de marzo, a más tardar el 7. De hecho, tardó dos días en salir de Gandía y llegar a Valencia. De hecho, tardó 2 días en salir de Gandía y llegar a Valencia. Lo rastreé en la página web y pensé que saldría de Valencia y se dirigiría directamente al Reino Unido. No, fue a Barcelona. Así que ese fue el día 3. Cuando lo he comprobado hoy, que es el día 5, para mi sorpresa ¡ya está en Alemania! Esta empresa es muy incompetente. Envié mi pasaporte utilizando su servicio de confianza y pagué más por un servicio terible.
Parcel left Alicante at 09:56 for delivery so waited in all day. Status updated at 18:00 to say I was not in (and the delivery vehicle was certainly not outside our gate at that time). And at 18:03 the parcel delivered to a DHL Service location about 10 minutes drive away. Must have traveled at about 80 km/h through Denia to achieve that. 20 years ago DHL was my preferred logistics company in Europe but not anymore.
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