Review Time
They sent numerous follow-up emails after we said that we aren't interested and requested that they don't send us further emails. Very annoying.The number of emails was between 6 and 10. If a potential client isn't interested, they will be even less interested after daily emails. PS no update received or required just action to prevent this happening to others.
Absolutely horrible experience. I initially asked for advice on the best way to send an important ID document and followed the recommendation I was given. After the first day, my shipment tracking stopped updating. For a full week, I was repeatedly reassured that the issue had been escalated and was being worked on.When I finally contacted UPS directly, they told me I needed to file an investigation, as it’s not normal for tracking to stop like that. Even then, Easyship continued to reassure me instead of taking action.After I informed them that UPS advised starting an investigation, Easyship suddenly claimed I should have used a different shipping method—despite the fact that this was the method they originally recommended. They never explained what method I should have used.My ID is still lost, their communication has been extremely poor, and the whole experience feels misleading and unprofessional and scam-like.Your reply here doesn't make sense to me, as of right now, I am still waiting for your response and waiting for a refund as the package has been claimed lost.Unsure about what steps you are talking about.Also the instant chat only works during the first 10 day trial period after which you only communicate through email..I still absolutely do not recommend this company.
⭐ Very poor customer service and unresolved refundI had a shipment cancelled and confirmed by customer support on October 19 (Shipment #ESCA288043357). No package was ever sent, and the tracking clearly shows that nothing was delivered. Despite this, I was still charged for the shipment weeks later.I contacted customer service multiple times requesting a refund and provided all proof of cancellation, including confirmation from their own support team. I also explained that I chose another courier after receiving CUSMA approval for my products, which avoided an unnecessary $120 tariff fee—another reason this shipment was never used.It has now been weeks (nearly two months) of follow-ups with no refund and no clear resolution. Each message asks me to wait longer, despite the situation being straightforward and fully documented.At this point, I am extremely frustrated by the lack of accountability and responsiveness. A refund for a cancelled shipment should not take this long. I am posting this review in hopes of finally receiving the refund I am owed.
Signed up just to have a look around. Within a week I received multiple marketing emails, plus SMS and WhatsApp messages.I explicitly told them to stop contacting me, yet outreach continued across different channels. This appears non compliant with GDPR, particularly the right to object to direct marketing.Account deletion is also unnecessarily awkward and requires contacting support instead of a simple option in the dashboard.The volume and nature of this contact shows very poor data protection practice. I am reporting this to the Data Protection Commission with full evidence.Left a bad taste and zero trust in how they handle personal data. Would not recommend to anyone.
Constant email harassment from this company. I've reported them to the information commissioner's office. I would suggest that you do the same. They're clearly using AI assistance to email people and lying about it. When I asked them if they were an AI assistant they said no. My next question to them was in Japanese and they responded within 30 seconds.
Apparently they don’t care and give you the runaround. I was charged $2.84 for a lightweight package that shows $0.74 in the label, but that is not the issue the issue is that “that label” can’t be used because is for envelope only. So I requested a refund because the service was not used. They said it is non-refundable ( #1278707) pics attached. The other issue I was overcharged adjusting shipping fees, the weight FedEx says is 9 pounds in something less than 3 pounds, once again they didn’t want to dispute the charge even sending them picture of the item in the scale (#1272681) and they keep sending me messages they didn’t receive the picture. Unbelievable please find attached pictures!
I run a small farm business shipping lightweight small packaged, clearly documented parcels. Package dimensions and weights are accurately weighed, measured, entered and visible in the Easyship account along with each product and name, weight, dimension etc. It's all available to Easyship to view.EasyShip has repeadedly applied extreme post-shipping "adjustments" claiming unrealistic weights( for example, charging as if a shipment weighed close to 50lbs for a box containing half a dozen eggs). Anyone with basic shipping experience can see these numbers are impossible. After a previous incident, I was forced to submit mock shipments, screenshots, and extensive documentation to prove what was already clearly listed in their own system. Only after weeks of effort did they refund the charges, but initially they told me NO but I kept perusing. They then asked me to remove my review, which I did.After I removed my review, they did it again. They manipulate old shipments. They go through and create falsified information to charge your credit card.They have now repeated the same behaviour. This time they also charged over $13 for an "address change" that did not occur. The shipping label shows no correction or rerouting. This is not a one-off mistake. It is a recurring billing practice that places the burden on the customer to constantly audit and dispute charges that should never be applied in the first place. Lastly, I was charged for a label I could not generate. An email was sent stating it could not be generated, however they charged me for it. The Cancel button on the order also fails to work.I no longer trust Easyship's billing. These charges are coming from weeks ago and as if they are going through old shipments to charge addtional fee's on to line their pockets. Update: Since this review, more charges have incurred from old shipments on my credit card. Unauthorized charges such as stating that I shipped a canceled label. That didn't occur and isn't possible. No label was received. They attached an old tracking number to the sale. Completely fraudulent behavior. Multiple charges were also recently incurred on my credit card stating I created numerous labels from the premium section of their site. This is also false. BEWARE AND DO NOT DO BUSINESS WITH THIS COMPANY!
I have been in constant communication with this joke of a shipping company to arrange collection since 5th November. Since then they have promised a collection date multiple time and each time the person has failed to collect the parcel. This is now the 8th weekThis is in conjunction with my experience of DF64 who sent a broken coffee grinder, unsurprisingly their choice of curiour is equally as awful as their product.
Please be careful. I ordered express delivery with UPS through EasyShip. It was for an international package, and the cost of the shipment was about £500.I dropped it off at my local UPS station, which is basically a small kiosk selling other goods. The shipment didn't move for weeks, and now, four months later, it still says it hasn't moved yet. EasyShip and UPS are unable to locate it and cannot refund any of the shipment or the goods. So basically, I paid 500 pounds, created a label, and neither EasyShip nor UPS did anything else. They refused to reimburse the package or the shipping fee.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
