Review Time
Failed their verification process and the next thing I know they closed all my accounts and refused to refund my balance into my credit card stating creation of multiple accounts are in violation of their Terms of Service....How do you process a transaction, take the money and then do a verification check which when one fails the money is not refunded? and you close all the accounts and tell someone the decision is final.... this is not acceptable and it sounds more like a scam...people be aware of this company and how it refuses to issue refunds.
In my opinion 1 star is is being generous. The only shipping company to ask for identity verification and once valid passport is uploaded and selfie taken you decline it without explanation and refuse to redo verification. You rely on automated systems and clearly value them over interaction with clients. Support is not supportive at all. I wouldpersonally avoid using this company ever again.
If I could give them negative stars, I would first of all show. My package is delivered after being in 45 days transit no picture verification. Can’t even call to ask a question because the number has too many numbers. Sounds like a scam to me email don’t get back to people.
Real problem of a company. Kickstarter creator here - Lots of inflated / hidden charges and fees. They say one price but then charge another. You will think everything is understood and good to go, but you’ll wake up one morning and there’s thousands of dollars of new charges from Easy ship without an explanation as to what it is or where it came from. Then when you file a ticket when they escalate it, you don’t hear back from them. Avoid Easy Ship at all costs.
I set it up in August 2025 and about an hour after I cancelled it because they hid that basic features were missing. I requested a refund (which I am entitled to under EU colling off period) and after many many emails with support they agreed to a refund.Fast forward to today where I notice I have been billed 4 additional times. I have requested that refund and they have responded that I changed the subscription today (from paid to free). I did this to stop any further billing while they arrange my refund. They claim that the payments are legit.I have proof in my bank that we got a refund and that through the last support ticket they know we cancelled immediately. Apart from today I have never been back into the account.So be warned, they are an unscrupulous company that will bill you after cancellation and then ask you to prove it. It is a scam and if this is not resolved this review will stay right here forever.*20th January update. They say they tried to reach out to me but nothing has changed since I contacted them on Jan 14th. If necessary we will sue them through the European Small Claims Procedure. They say they are 'considering' a refund when this case is very simple. They continued billing me after they acknowledged cancellation in the support ticket in August 2025. They refunded August when we cancelled. There is no ambiguity here, it is as plain as daylight yet they are trying to keep my money.
I have been using Easy ship for 9 months and have had overcharges over $1200 over multiple shipments from Fed Ex through Easy Ship. I have spoken to the Fed Ex Executive Offices and they have told me they have refunded Easy ship. Easy ship keeps making excuses that it will be refunded in 10 days and that was almost 30 days ago. So it is a nightmare trying to get my money back. Being a small business looking for a legitimate shipping company that is not a scam artist. I have been going in circles with customer service. It is a joke that easy ship responds on trust pilot with the email Ha! that I have been emailing trying to get a response and help from.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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